Aughton Surgery, Ormskirk: patient reviews and CQC rating
Aughton Surgery is a GP practice in Ormskirk with 6,683 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.7 full-time-equivalent qualified GPs, or 1,787 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aughton Surgery
Its best result against England is the share who described their overall experience of the practice as good: 93%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 7 practices in Ormskirk with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (91%). 105 patients answered the survey (response rate 31%).
| Survey question | Aughton Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 73% | 61% | 57% |
| Easy to contact via the website | 50% | 55% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 86% | 74% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Aughton Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,683 patients were registered at Aughton Surgery in September 2026, up 3.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,787 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.7 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.9 |
| August 2024 | 3.9 | 5.6 |
| August 2025 | 3.9 | 6.9 |
| August 2026 | 3.7 | 7.8 |
From June 2026 to August 2026 the practice recorded 2,885 appointments a month, or 432 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 37% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Aughton Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 471 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.6% against 3.8%), atrial fibrillation (3.2% against 2.2%) and coronary heart disease (3.9% against 3.0%). It has a lower share for diabetes (5.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Aughton Surgery, 19 Town Green Lane, Aughton, Ormskirk, L39 6SE. Phone: 01695 422384. Website: www.aughtonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkgate Surgery | 2.7 km | 72% |
| The Elms Medical Practice | 3.0 km | 91% |
| Ormskirk Medical Practice | 3.0 km | 81% |
| High Pastures Surgery | 4.0 km | 74% |
| Westway Medical Centre | 4.2 km | 79% |
- Ormskirk Medical Practice (81% overall experience good)
- Parkgate Surgery (72% overall experience good)
- The Elms Medical Practice (91% overall experience good)
How do patients rate Aughton Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Aughton Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Aughton Surgery?
6,683 patients were registered in September 2026, up 3.2% on a year earlier.
What is Aughton Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Aughton Surgery have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,787 patients per GP against 2,171 across England.
Are appointments at Aughton Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aughton Surgery's phone number?
01695 422384.