Kingsway Surgery, Liverpool: patient reviews and CQC rating
Kingsway Surgery is a GP practice in Liverpool with 6,165 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). It has 2.7 full-time-equivalent qualified GPs, or 2,300 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsway Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 46th of the 121 practices in Liverpool with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (84%). 128 patients answered the survey (response rate 33%).
| Survey question | Kingsway Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 88% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 33 responses rated the practice good or very good (England: 92%).
6,165 patients were registered at Kingsway Surgery in September 2026, up 3.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,300 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.4 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.7 | 3.5 |
| August 2026 | 2.7 | 6.5 |
From June 2026 to August 2026 the practice recorded 1,613 appointments a month, or 262 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Kingsway Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 262 | 492 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Kingsway Surgery, 30 Kingsway, Waterloo, Liverpool, L22 4RQ. Phone: 0151 928 8662.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Berni | 0.0 km | 86% |
| Eastview Surgery | 0.2 km | 86% |
| Drs Misra and Bird Surgery | 0.7 km | 93% |
| Rawson Road Surgery | 1.4 km | 74% |
| The Blundellsands Surgery | 1.5 km | 86% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate Kingsway Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Kingsway Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Kingsway Surgery?
6,165 patients were registered in September 2026, up 3.8% on a year earlier.
How many GPs does Kingsway Surgery have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,300 patients per GP against 2,171 across England.
Are appointments at Kingsway Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsway Surgery's phone number?
0151 928 8662.