Westminster Medical Centre, Liverpool: patient reviews and CQC rating
Westminster Medical Centre is a GP practice in Liverpool with 6,260 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 2.0 full-time-equivalent qualified GPs, or 3,130 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westminster Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 94th of the 121 practices in Liverpool with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (66%). 96 patients answered the survey (response rate 19%).
| Survey question | Westminster Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 69% | 78% | 77% |
| Easy to contact by phone | 37% | 57% | 57% |
| Easy to contact via the website | 32% | 55% | 58% |
| Easy to contact via the NHS App | 31% | 53% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 71% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Westminster Medical Centre is Good, published in October 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,260 patients were registered at Westminster Medical Centre in September 2026, down 3.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,130 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.2 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 8.4 |
| August 2024 | 2.0 | 5.6 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,219 appointments a month, or 355 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Westminster Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 492 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), chronic kidney disease (8.1% against 4.6%) and serious mental illness (1.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 59.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 76.5 years for women and 72.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.3% | 74.9% |
Westminster Medical Centre, Aldams Grove, Kirkdale, Liverpool, L4 3TT. Phone: 0151 922 3510.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kirkdale | 0.9 km | 68% |
| Concept House Surgery | 1.0 km | 81% |
| Bousfield Surgery | 1.0 km | 84% |
| Bousfield Health Centre | 1.0 km | 64% |
| Stanley Medical Centre | 1.0 km | 73% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Westminster Medical Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Westminster Medical Centre as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Westminster Medical Centre?
6,260 patients were registered in September 2026, down 3.4% on a year earlier.
What is Westminster Medical Centre's CQC rating?
Good overall, published in October 2022.
How many GPs does Westminster Medical Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,130 patients per GP against 2,171 across England.
Are appointments at Westminster Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westminster Medical Centre's phone number?
0151 922 3510.