Poulter Road Medical Centre, Liverpool: patient reviews and CQC rating
Poulter Road Medical Centre is a GP practice in Liverpool with 2,830 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2023.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Poulter Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 121 practices in Liverpool with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (90%). 102 patients answered the survey (response rate 20%).
| Survey question | Poulter Road Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 90% | 57% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 86% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Poulter Road Medical Centre is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,830 patients were registered at Poulter Road Medical Centre in September 2026, up 9.5% on a year earlier (England: down 1.1%).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 1,411 appointments a month, or 499 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Poulter Road Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 492 | 510 |
| Face to face | 42% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%) and depression (21.5% against 14.3%). It has a lower share for cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.5% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| COPD | All ages | 3.2% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Poulter Road Medical Centre, 34-36 Poulter Road, Aintree, Liverpool, L9 0HJ. Phone: 0151 525 5792.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orrell Park Medical Centre | 0.8 km | 69% |
| Aintree Park Group Practice | 1.1 km | 76% |
| Westmoreland GP Centre | 1.4 km | 63% |
| Dr Onn Syed | 2.0 km | 93% |
| Walton Medical Centre | 2.2 km | 83% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Poulter Road Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Poulter Road Medical Centre as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Poulter Road Medical Centre?
2,830 patients were registered in September 2026, up 9.5% on a year earlier.
What is Poulter Road Medical Centre's CQC rating?
Good overall, published in December 2023.
Are appointments at Poulter Road Medical Centre face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Poulter Road Medical Centre's phone number?
0151 525 5792.