Moss Way Surgery, Liverpool: patient reviews and CQC rating
Moss Way Surgery is a GP practice in Liverpool with 2,256 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 1.1 full-time-equivalent qualified GPs, or 2,115 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moss Way Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 3rd of the 121 practices in Liverpool with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (91%). 115 patients answered the survey (response rate 23%).
| Survey question | Moss Way Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 94% | 57% | 57% |
| Easy to contact via the website | 88% | 55% | 58% |
| Easy to contact via the NHS App | 87% | 53% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 95% | 73% | 73% |
| Wait for appointment about right | 94% | 73% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Moss Way Surgery is Good, published in August 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,256 patients were registered at Moss Way Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,115 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,151 appointments a month, or 510 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Moss Way Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 510 | 492 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (4.8% against 0.8%), palliative or supportive care needs (2.7% against 0.6%) and COPD (4.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 49.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.5 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Dementia | All ages | 4.8% | 0.8% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| COPD | All ages | 4.5% | 1.9% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Cancer | All ages | 3.3% | 3.8% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Palliative care | All ages | 2.7% | 0.6% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
Moss Way Surgery, 51-53 Moss Way, Liverpool, L11 0BL. Phone: 0151 549 2127. Website: www.mosswaysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gillmoss Medical Centre | 0.3 km | 89% |
| Jubilee Medical Centre | 1.0 km | 79% |
| Fir Tree Medical Centre | 1.6 km | 85% |
| Long Lane Medical Centre | 1.8 km | 70% |
| Ellergreen Medical Centre | 1.9 km | 66% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Moss Way Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Moss Way Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Moss Way Surgery?
2,256 patients were registered in September 2026, down 4.0% on a year earlier.
What is Moss Way Surgery's CQC rating?
Good overall, published in August 2023.
How many GPs does Moss Way Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,115 patients per GP against 2,171 across England.
Are appointments at Moss Way Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moss Way Surgery's phone number?
0151 549 2127.