The Grey Road Surgery, Liverpool: patient reviews and CQC rating
The Grey Road Surgery is a GP practice in Liverpool with 8,126 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 5.3 full-time-equivalent qualified GPs, or 1,524 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grey Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 103rd of the 121 practices in Liverpool with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (69%). 91 patients answered the survey (response rate 16%).
| Survey question | The Grey Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 34% | 57% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 58% | 73% | 73% |
| Wait for appointment about right | 71% | 73% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 174 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grey Road Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,126 patients were registered at The Grey Road Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,524 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 4.3 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 5.3 | 6.4 |
| August 2026 | 5.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,313 appointments a month, or 408 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The Grey Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 492 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), COPD (3.2% against 1.9%) and serious mental illness (1.7% against 1.0%). It has a lower share for dementia (0.5% against 0.8%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 54.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.9 years for women and 73.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| COPD | All ages | 3.2% | 1.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.4% | 74.9% |
The Grey Road Surgery, Breeze Hill Neighbourhood Health Centre, 1-3 Rice Lane, Walton, Liverpool, L9 1AD. Phone: 0151 295 3444. Website: www.thegreyroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Walton Medical Centre | 0.0 km | 83% |
| Walton Village R | 0.8 km | 91% |
| Westminster Medical Centre | 1.2 km | 69% |
| Concept House Surgery | 1.2 km | 81% |
| Aintree Road Medical Centre | 1.3 km | 78% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate The Grey Road Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of The Grey Road Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at The Grey Road Surgery?
8,126 patients were registered in September 2026, down 5.3% on a year earlier.
What is The Grey Road Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Grey Road Surgery have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,524 patients per GP against 2,171 across England.
Are appointments at The Grey Road Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grey Road Surgery's phone number?
0151 295 3444.