Gillmoss Medical Centre, Liverpool: patient reviews and CQC rating
Gillmoss Medical Centre is a GP practice in Liverpool with 2,306 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 1.6 full-time-equivalent qualified GPs, or 1,468 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gillmoss Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 18th of the 121 practices in Liverpool with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (84%). 113 patients answered the survey (response rate 15%).
| Survey question | Gillmoss Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 73% | 57% | 57% |
| Easy to contact via the website | 66% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 84% | 73% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gillmoss Medical Centre is Requires Improvement, published in February 2023. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
2,306 patients were registered at Gillmoss Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,468 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 944 appointments a month, or 409 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Gillmoss Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 492 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (6.4% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and coronary heart disease (5.8% against 3.0%). The practice's patients live in areas with an average deprivation score of 47.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.5 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.9% | 4.6% |
| COPD | All ages | 6.4% | 1.9% |
| Coronary heart disease | All ages | 5.8% | 3.0% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.4% | 74.9% |
Gillmoss Medical Centre, 48 Petherick Road, Liverpool, L11 0AG. Phone: 0151 546 3867. Website: www.gillmossmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moss Way Surgery | 0.3 km | 95% |
| Jubilee Medical Centre | 1.2 km | 79% |
| Fir Tree Medical Centre | 1.8 km | 85% |
| Long Lane Medical Centre | 1.8 km | 70% |
| Millbrook Medical Centre | 1.9 km | 87% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Gillmoss Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Gillmoss Medical Centre as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Gillmoss Medical Centre?
2,306 patients were registered in September 2026, down 1.5% on a year earlier.
What is Gillmoss Medical Centre's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does Gillmoss Medical Centre have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,468 patients per GP against 2,171 across England.
Are appointments at Gillmoss Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gillmoss Medical Centre's phone number?
0151 546 3867.