Westmoreland GP Centre, Liverpool: patient reviews and CQC rating
Westmoreland GP Centre is a GP practice in Liverpool with 11,353 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.7 full-time-equivalent qualified GPs, or 2,008 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westmoreland GP Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 24%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 107th of the 121 practices in Liverpool with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (68%). 115 patients answered the survey (response rate 25%).
| Survey question | Westmoreland GP Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 27% | 57% | 57% |
| Easy to contact via the website | 30% | 55% | 58% |
| Easy to contact via the NHS App | 24% | 53% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 47% | 73% | 73% |
| Wait for appointment about right | 46% | 73% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
CQC's overall rating for Westmoreland GP Centre is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,353 patients were registered at Westmoreland GP Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,008 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 4.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 9.5 |
| August 2024 | 5.7 | 10.3 |
| August 2025 | 5.7 | 8.6 |
| August 2026 | 5.7 | 8.2 |
From June 2026 to August 2026 the practice recorded 7,678 appointments a month, or 676 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 70% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Westmoreland GP Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 676 | 492 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.3% against 4.6%), osteoporosis (2.0% against 1.2%) and a learning disability (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.9% | 74.9% |
Westmoreland GP Centre, University Hospital Aintree, Longmoor Lane, Liverpool, L9 7AL. Phone: 0151 525 6286.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Long Lane Medical Centre | 1.2 km | 70% |
| Poulter Road Medical Centre | 1.4 km | 91% |
| Dr Onn Syed | 1.7 km | 93% |
| Orrell Park Medical Centre | 2.2 km | 69% |
| Gillmoss Medical Centre | 2.3 km | 89% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
How do patients rate Westmoreland GP Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Westmoreland GP Centre as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Westmoreland GP Centre?
11,353 patients were registered in September 2026, down 2.5% on a year earlier.
What is Westmoreland GP Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Westmoreland GP Centre have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,008 patients per GP against 2,171 across England.
Are appointments at Westmoreland GP Centre face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westmoreland GP Centre's phone number?
0151 525 6286.