Long Lane Medical Centre, Liverpool: patient reviews and CQC rating
Long Lane Medical Centre is a GP practice in Liverpool with 8,016 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,376 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Long Lane Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 92nd of the 121 practices in Liverpool with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (82%). 120 patients answered the survey (response rate 19%).
| Survey question | Long Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 38% | 57% | 57% |
| Easy to contact via the website | 33% | 55% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 58% | 73% | 69% |
| Listened to well | 79% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 155 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Long Lane Medical Centre is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,016 patients were registered at Long Lane Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,376 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.3 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 4.1 | 6.3 |
| August 2025 | 3.4 | 5.4 |
| August 2026 | 3.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,105 appointments a month, or 387 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Long Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 387 | 492 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), osteoporosis (2.8% against 1.2%) and depression (29.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 46.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 29.2% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| COPD | All ages | 4.5% | 1.9% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.9% | 74.9% |
Long Lane Medical Centre, Long Lane, Aintree, Liverpool, L9 6DQ. Phone: 0151 530 1009. Website: www.longlanemedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Onn Syed | 0.9 km | 93% |
| Westmoreland GP Centre | 1.2 km | 63% |
| Ellergreen Medical Centre | 1.2 km | 66% |
| Langbank Medical Centre | 1.7 km | 76% |
| Jubilee Medical Centre | 1.7 km | 79% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Long Lane Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Long Lane Medical Centre as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Long Lane Medical Centre?
8,016 patients were registered in September 2026, down 0.9% on a year earlier.
What is Long Lane Medical Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does Long Lane Medical Centre have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,376 patients per GP against 2,171 across England.
Are appointments at Long Lane Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Long Lane Medical Centre's phone number?
0151 530 1009.