Ellergreen Medical Centre, Liverpool: patient reviews and CQC rating
Ellergreen Medical Centre is a GP practice in Liverpool with 13,079 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 9.6 full-time-equivalent qualified GPs, or 1,366 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ellergreen Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 102nd of the 121 practices in Liverpool with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (65%). 91 patients answered the survey (response rate 17%).
| Survey question | Ellergreen Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 31% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 58% | 73% | 73% |
| Wait for appointment about right | 70% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ellergreen Medical Centre is Good, published in July 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,079 patients were registered at Ellergreen Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 1,366 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 10.7 |
| August 2024 | 8.8 | 10.7 |
| August 2025 | 9.4 | 11.3 |
| August 2026 | 9.6 | 11.7 |
From June 2026 to August 2026 the practice recorded 7,629 appointments a month, or 583 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 63% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Ellergreen Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 583 | 492 | 510 |
| Face to face | 29% | 60% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), COPD (3.5% against 1.9%) and depression (22.7% against 14.3%). It has a lower share for dementia (0.5% against 0.8%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 46.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.7% | 14.3% |
| High blood pressure | All ages | 14.2% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Cancer | All ages | 2.9% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Ellergreen Medical Centre, 24 Carr Lane, Norris Green, Liverpool, L11 2YA. Phone: 0151 256 9800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langbank Medical Centre | 0.8 km | 76% |
| Dr J Pramanik & Dr J T Pramanik Practice | 1.0 km | 93% |
| Jubilee Medical Centre | 1.2 km | 79% |
| Long Lane Medical Centre | 1.2 km | 70% |
| Dr Onn Syed | 1.3 km | 93% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Ellergreen Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Ellergreen Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Ellergreen Medical Centre?
13,079 patients were registered in September 2026, down 1.3% on a year earlier.
What is Ellergreen Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Ellergreen Medical Centre have?
9.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,366 patients per GP against 2,171 across England.
Are appointments at Ellergreen Medical Centre face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ellergreen Medical Centre's phone number?
0151 256 9800.