Bousfield Health Centre, Liverpool: patient reviews and CQC rating
Bousfield Health Centre is a GP practice in Liverpool with 2,750 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 0.9 full-time-equivalent qualified GPs, or 3,144 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bousfield Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 95%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 106th of the 121 practices in Liverpool with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (65%). 97 patients answered the survey (response rate 18%).
| Survey question | Bousfield Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 64% | 78% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 31% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bousfield Health Centre is Requires Improvement, published in November 2023. 2 key questions are rated differently: Safe Good and Caring Good. It held the same rating in the report before (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
2,750 patients were registered at Bousfield Health Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 3,144 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.9 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,405 appointments a month, or 511 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Bousfield Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 492 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (6.5% against 1.9%), palliative or supportive care needs (1.0% against 0.6%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 53.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.0 years for women and 73.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.8% | 14.3% |
| High blood pressure | All ages | 19.5% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| COPD | All ages | 6.5% | 1.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.8% | 74.9% |
Bousfield Health Centre, Westminster Road, Liverpool, L4 4PP. Phone: 0151 207 0813. Website: www.bousfieldhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bousfield Surgery | 0.0 km | 84% |
| Stanley Medical Centre | 0.0 km | 73% |
| Kirkdale | 0.3 km | 68% |
| Mere Lane Group Practice | 0.9 km | 60% |
| Great Homer Street Medical Centre | 0.9 km | 74% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Derby Lane Medical Centre (89% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Bousfield Health Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Bousfield Health Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Bousfield Health Centre?
2,750 patients were registered in September 2026, down 4.7% on a year earlier.
What is Bousfield Health Centre's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Bousfield Health Centre have?
0.9 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,144 patients per GP against 2,171 across England.
Are appointments at Bousfield Health Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bousfield Health Centre's phone number?
0151 207 0813.