Millbrook Medical Centre, Kirkby: patient reviews and CQC rating
Millbrook Medical Centre is a GP practice in Kirkby with 12,371 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 7.5 full-time-equivalent qualified GPs, or 1,653 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millbrook Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (89%). 104 patients answered the survey (response rate 16%).
| Survey question | Millbrook Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 62% | 57% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 79% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 300 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Millbrook Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,371 patients were registered at Millbrook Medical Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,653 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 8.0 nurses and 8.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 9.9 |
| August 2024 | 5.8 | 9.6 |
| August 2025 | 6.0 | 9.0 |
| August 2026 | 7.5 | 9.2 |
From June 2026 to August 2026 the practice recorded 7,500 appointments a month, or 606 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Millbrook Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 606 | 492 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), depression (30.3% against 14.3%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 40.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.0 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 30.3% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Millbrook Medical Centre, Southdene Pcrc, Bewley Drive, Kirkby, L32 9PF. Phone: 0151 546 2480.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr RI King's Practice | 0.4 km | 71% |
| The MacMillan Surgery | 0.8 km | 84% |
| Wingate Medical Centre | 1.7 km | 80% |
| Gillmoss Medical Centre | 1.9 km | 89% |
| Moss Way Surgery | 2.2 km | 95% |
- Dr Maassarani and Partners (58% overall experience good)
- Dr RI King's Practice (71% overall experience good)
- The MacMillan Surgery (84% overall experience good)
- Wingate Medical Centre (80% overall experience good)
How do patients rate Millbrook Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Millbrook Medical Centre as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Millbrook Medical Centre?
12,371 patients were registered in September 2026, up 0.7% on a year earlier.
What is Millbrook Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Millbrook Medical Centre have?
7.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,653 patients per GP against 2,171 across England.
Are appointments at Millbrook Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millbrook Medical Centre's phone number?
0151 546 2480.