The MacMillan Surgery, Liverpool: patient reviews and CQC rating
The MacMillan Surgery is a GP practice in Liverpool with 8,206 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 3.6 full-time-equivalent qualified GPs, or 2,300 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The MacMillan Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 40th of the 121 practices in Liverpool with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 122 patients answered the survey (response rate 17%).
| Survey question | The MacMillan Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 67% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 88% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for The MacMillan Surgery is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,206 patients were registered at The MacMillan Surgery in September 2026, up 2.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,300 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.2 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.7 |
| August 2024 | 2.7 | 4.6 |
| August 2025 | 3.6 | 4.4 |
| August 2026 | 3.6 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,635 appointments a month, or 443 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The MacMillan Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 492 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), palliative or supportive care needs (1.0% against 0.6%) and depression (24.8% against 14.3%). It has a lower share for dementia (0.4% against 0.8%), atrial fibrillation (1.6% against 2.2%) and high blood pressure (11.3% against 15.2%). The practice's patients live in areas with an average deprivation score of 45.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.3 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.8% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
The MacMillan Surgery, The St Chads Centre, St Chads Drive, Liverpool, L32 8RE. Phone: 0151 244 4550.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millbrook Medical Centre | 0.8 km | 87% |
| Dr RI King's Practice | 0.8 km | 71% |
| Wingate Medical Centre | 0.9 km | 80% |
| Dr Maassarani and Partners | 1.4 km | 58% |
| Gillmoss Medical Centre | 2.7 km | 89% |
- Dr Maassarani and Partners (58% overall experience good)
- Dr RI King's Practice (71% overall experience good)
- Millbrook Medical Centre (87% overall experience good)
- Wingate Medical Centre (80% overall experience good)
How do patients rate The MacMillan Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The MacMillan Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at The MacMillan Surgery?
8,206 patients were registered in September 2026, up 2.9% on a year earlier.
What is The MacMillan Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does The MacMillan Surgery have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,300 patients per GP against 2,171 across England.
Are appointments at The MacMillan Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The MacMillan Surgery's phone number?
0151 244 4550.