Penny Lane Surgery, Liverpool: patient reviews and CQC rating
Penny Lane Surgery is a GP practice in Liverpool with 6,447 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 5.1 full-time-equivalent qualified GPs, or 1,273 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penny Lane Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 97%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 15th of the 121 practices in Liverpool with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (90%). 124 patients answered the survey (response rate 31%).
| Survey question | Penny Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 81% | 57% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 96% | 73% | 73% |
| Wait for appointment about right | 97% | 73% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penny Lane Surgery is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,447 patients were registered at Penny Lane Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,273 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 8.7 |
| August 2024 | 5.5 | 9.8 |
| August 2025 | 5.5 | 7.7 |
| August 2026 | 5.1 | 7.2 |
From June 2026 to August 2026 the practice recorded 2,689 appointments a month, or 417 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
81% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Penny Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 492 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%) and cancer (4.6% against 3.8%). It has a lower share for diabetes (6.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Penny Lane Surgery, 7 Smithdown Place, Liverpool, L15 9EH. Phone: 0151 733 2800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rutherford Medical Centre | 0.3 km | 81% |
| Beacon Health Mossley Hill | 0.4 km | 86% |
| Dr R N Barnett and Partners | 0.7 km | 87% |
| Lance Lane Medical Centre | 0.8 km | 84% |
| Dr J A Topping and Partners | 1.0 km | 81% |
- Beacon Health Mossley Hill (86% overall experience good)
- Dr J A Topping and Partners (81% overall experience good)
- Dr J O'Donnell's Practice (91% overall experience good)
- Dr R N Barnett and Partners (87% overall experience good)
- Lance Lane Medical Centre (84% overall experience good)
- Rutherford Medical Centre (81% overall experience good)
- Storrsdale Medical Centre (82% overall experience good)
How do patients rate Penny Lane Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Penny Lane Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Penny Lane Surgery?
6,447 patients were registered in September 2026, down 0.0% on a year earlier.
What is Penny Lane Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Penny Lane Surgery have?
5.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,273 patients per GP against 2,171 across England.
Are appointments at Penny Lane Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penny Lane Surgery's phone number?
0151 733 2800.