West Derby Medical Centre, Liverpool: patient reviews and CQC rating
West Derby Medical Centre is a GP practice in Liverpool with 12,444 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2022. It has 6.2 full-time-equivalent qualified GPs, or 2,003 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Derby Medical Centre
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 90th of the 121 practices in Liverpool with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 22 points higher than in 2025 (49%). 110 patients answered the survey (response rate 27%).
| Survey question | West Derby Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 33% | 57% | 57% |
| Easy to contact via the website | 36% | 55% | 58% |
| Easy to contact via the NHS App | 33% | 53% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 60% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Derby Medical Centre is Requires Improvement, published in November 2022. 2 key questions are rated differently: Safe Good and Caring Good. Its previous overall rating was Good (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
12,444 patients were registered at West Derby Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 2,003 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 14.7 |
| August 2024 | 7.7 | 17.1 |
| August 2025 | 6.2 | 9.0 |
| August 2026 | 6.2 | 14.5 |
From June 2026 to August 2026 the practice recorded 4,833 appointments a month, or 388 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 16% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | West Derby Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 492 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 16% | 48% | 45% |
| More than 28 days after booking | 13% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), COPD (3.3% against 1.9%) and coronary heart disease (4.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
West Derby Medical Centre, 3 Winterburn Crescent, Liverpool, L12 8TQ. Phone: 0151 228 3768.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yew Tree Medical Centre | 1.4 km | 63% |
| Dr J Pramanik & Dr J T Pramanik Practice | 1.4 km | 93% |
| Calvary Health Centre | 1.6 km | 96% |
| Stoneycroft Medical Centre | 1.8 km | 78% |
| Dovecot Health Centre | 1.9 km | 93% |
- Belle Vale Medical Practice (68% overall experience good)
- Calvary Health Centre (96% overall experience good)
- Dovecot Health Centre (93% overall experience good)
- Oak Vale Medical Centre (63% overall experience good)
- Old Swan Health Centre Group Practice (73% overall experience good)
- Rock Court Surgery (88% overall experience good)
- Rocky Lane Medical Centre (78% overall experience good)
How do patients rate West Derby Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of West Derby Medical Centre as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at West Derby Medical Centre?
12,444 patients were registered in September 2026, down 0.1% on a year earlier.
What is West Derby Medical Centre's CQC rating?
Requires Improvement overall, published in November 2022.
How many GPs does West Derby Medical Centre have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,003 patients per GP against 2,171 across England.
Are appointments at West Derby Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Derby Medical Centre's phone number?
0151 228 3768.