Rock Court Surgery, Liverpool: patient reviews and CQC rating
Rock Court Surgery is a GP practice in Liverpool with 5,560 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 5.5 full-time-equivalent qualified GPs, or 1,009 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rock Court Surgery
Its best result against England is the share who said they were treated with care and concern: 97%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 22nd of the 121 practices in Liverpool with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 105 patients answered the survey (response rate 28%).
| Survey question | Rock Court Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 51% | 57% | 57% |
| Easy to contact via the website | 27% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rock Court Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,560 patients were registered at Rock Court Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,009 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.9 |
| August 2024 | 3.1 | 7.4 |
| August 2025 | 3.1 | 4.6 |
| August 2026 | 5.5 | 8.1 |
From June 2026 to August 2026 the practice recorded 2,444 appointments a month, or 440 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Rock Court Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 492 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and serious mental illness (1.6% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 42.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Rock Court Surgery, 4 Crystal Close, Liverpool, L13 2GA. Phone: 0151 228 0672.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Swan Health Centre Group Practice | 0.0 km | 73% |
| Derby Lane Medical Centre | 0.5 km | 89% |
| Stoneycroft Medical Centre | 0.9 km | 78% |
| Green Lane Medical Centre | 1.6 km | 87% |
| Lance Lane Medical Centre | 1.7 km | 84% |
- Belle Vale Medical Practice (68% overall experience good)
- Calvary Health Centre (96% overall experience good)
- Dovecot Health Centre (93% overall experience good)
- Oak Vale Medical Centre (63% overall experience good)
- Old Swan Health Centre Group Practice (73% overall experience good)
- Rocky Lane Medical Centre (78% overall experience good)
- West Derby Medical Centre (71% overall experience good)
How do patients rate Rock Court Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Rock Court Surgery as good, above the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Rock Court Surgery?
5,560 patients were registered in September 2026, down 1.9% on a year earlier.
What is Rock Court Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Rock Court Surgery have?
5.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,009 patients per GP against 2,171 across England.
Are appointments at Rock Court Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rock Court Surgery's phone number?
0151 228 0672.