Green Lane Medical Centre, Liverpool: patient reviews and CQC rating
Green Lane Medical Centre is a GP practice in Liverpool with 10,047 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 7.7 full-time-equivalent qualified GPs, or 1,304 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Green Lane Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 25th of the 121 practices in Liverpool with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 125 patients answered the survey (response rate 27%).
| Survey question | Green Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Green Lane Medical Centre is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,047 patients were registered at Green Lane Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,304 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 10.3 |
| August 2024 | 8.2 | 9.0 |
| August 2025 | 8.2 | 8.2 |
| August 2026 | 7.7 | 8.8 |
From June 2026 to August 2026 the practice recorded 4,270 appointments a month, or 425 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 50% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Green Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 492 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), osteoporosis (2.1% against 1.2%) and a learning disability (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 42.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.5 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| COPD | All ages | 3.6% | 1.9% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Green Lane Medical Centre, 15 Green Lane, Tuebrook, Liverpool, L13 7DY. Phone: 0151 228 9101.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stoneycroft Medical Centre | 1.0 km | 78% |
| The Priory Medical Centre | 1.1 km | 74% |
| Townsend Medical Centre | 1.2 km | 71% |
| Anfield Group Practice | 1.2 km | 69% |
| Derby Lane Medical Centre | 1.3 km | 89% |
- Dunstan Village Group Practice (83% overall experience good)
- Earle Road Medical Centre (75% overall experience good)
- Edge Hill Health Centre (69% overall experience good)
- Picton Green Family Practice (74% overall experience good)
- Sefton Park Medical Centre (86% overall experience good)
How do patients rate Green Lane Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Green Lane Medical Centre as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Green Lane Medical Centre?
10,047 patients were registered in September 2026, down 1.0% on a year earlier.
What is Green Lane Medical Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Green Lane Medical Centre have?
7.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,304 patients per GP against 2,171 across England.
Are appointments at Green Lane Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Green Lane Medical Centre's phone number?
0151 228 9101.