Pilch Lane Surgery, Liverpool: patient reviews and CQC rating
Pilch Lane Surgery is a GP practice in Liverpool with 5,387 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 4.0 full-time-equivalent qualified GPs, or 1,351 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pilch Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 37th of the 121 practices in Liverpool with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (92%). 111 patients answered the survey (response rate 25%).
| Survey question | Pilch Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 73% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Pilch Lane Surgery is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,387 patients were registered at Pilch Lane Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,351 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,170 appointments a month, or 403 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Pilch Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 492 | 510 |
| Face to face | 74% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%), depression (20.2% against 14.3%) and coronary heart disease (4.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.2% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.4% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Pilch Lane Surgery, Pilch Lane, Huyton, Liverpool, L14 0JE. Phone: 0151 489 1806.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dovecot Health Centre | 0.5 km | 93% |
| Dinas Lane Medical Centre | 0.9 km | 73% |
| Calvary Health Centre | 0.9 km | 96% |
| Cornerways Medical Centre Ltd | 1.5 km | 76% |
| Yew Tree Medical Centre | 1.7 km | 63% |
- Dinas Lane Medical Centre (73% overall experience good)
- Dr Heath Prescot Medical Centre (86% overall experience good)
- Dr Khine Kyaw (90% overall experience good)
- Longview Medical Centre (83% overall experience good)
- Nutgrove Villa Surgery (90% overall experience good)
- Park House Medical Centre (69% overall experience good)
- Roby Medical Centre (96% overall experience good)
- Stockbridge Village Medical Centre (74% overall experience good)
- Tarbock Medical Centre (93% overall experience good)
- The Hollies Medical Centre (77% overall experience good)
How do patients rate Pilch Lane Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Pilch Lane Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Pilch Lane Surgery?
5,387 patients were registered in September 2026, down 0.5% on a year earlier.
What is Pilch Lane Surgery's CQC rating?
Good overall, published in January 2016.
How many GPs does Pilch Lane Surgery have?
4.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,351 patients per GP against 2,171 across England.
Are appointments at Pilch Lane Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pilch Lane Surgery's phone number?
0151 489 1806.