Roby Medical Centre, Liverpool: patient reviews and CQC rating
Roby Medical Centre is a GP practice in Liverpool with 5,670 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.7 full-time-equivalent qualified GPs, or 2,126 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roby Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 121 practices in Liverpool with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (88%). 106 patients answered the survey (response rate 25%).
| Survey question | Roby Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 87% | 57% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 89% | 73% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roby Medical Centre is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,670 patients were registered at Roby Medical Centre in September 2026, up 10.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,126 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.3 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 3.0 | 5.1 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 2.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 3,720 appointments a month, or 656 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Roby Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 656 | 492 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.9% against 0.6%), dementia (1.6% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 18.6% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Palliative care | All ages | 2.9% | 0.6% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Roby Medical Centre, Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GA. Phone: 0151 449 1972.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nutgrove Villa Surgery | 0.0 km | 90% |
| Tarbock Medical Centre | 0.9 km | 93% |
| Aston Healthcare Limited | 0.9 km | 63% |
| Colby Medical Centre Ltd | 1.0 km | 82% |
| Primrose Medical Practice | 1.0 km | 83% |
- Dinas Lane Medical Centre (73% overall experience good)
- Dr Heath Prescot Medical Centre (86% overall experience good)
- Dr Khine Kyaw (90% overall experience good)
- Longview Medical Centre (83% overall experience good)
- Nutgrove Villa Surgery (90% overall experience good)
- Park House Medical Centre (69% overall experience good)
- Pilch Lane Surgery (84% overall experience good)
- Stockbridge Village Medical Centre (74% overall experience good)
- Tarbock Medical Centre (93% overall experience good)
- The Hollies Medical Centre (77% overall experience good)
How do patients rate Roby Medical Centre?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Roby Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Roby Medical Centre?
5,670 patients were registered in September 2026, up 10.9% on a year earlier.
What is Roby Medical Centre's CQC rating?
Good overall, published in June 2018.
How many GPs does Roby Medical Centre have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,126 patients per GP against 2,171 across England.
Are appointments at Roby Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roby Medical Centre's phone number?
0151 449 1972.