Colby Medical Centre Ltd, Liverpool: patient reviews and CQC rating
Colby Medical Centre Ltd is a GP practice in Liverpool with 2,367 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 1.0 full-time-equivalent qualified GPs, or 2,336 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Colby Medical Centre Ltd
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, below the England figure of 93%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 51st of the 121 practices in Liverpool with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (78%). 108 patients answered the survey (response rate 17%).
| Survey question | Colby Medical Centre Ltd | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 85% | 57% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 67% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Colby Medical Centre Ltd is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,367 patients were registered at Colby Medical Centre Ltd in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,336 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,295 appointments a month, or 547 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 28% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Colby Medical Centre Ltd | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 547 | 492 | 510 |
| Face to face | 56% | 60% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), COPD (3.7% against 1.9%) and depression (26.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 40.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.2 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 26.3% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| COPD | All ages | 3.7% | 1.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Colby Medical Centre Ltd, The Bluebell Centre, Blue Bell Lane, Liverpool, L36 7XY. Phone: 0151 244 3290. Website: www.colbymedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Primrose Medical Practice | 0.0 km | 83% |
| Hillside House Surgery | 0.0 km | 79% |
| Cornerways Medical Centre Ltd | 0.9 km | 76% |
| Roby Medical Centre | 1.0 km | 96% |
| Nutgrove Villa Surgery | 1.0 km | 90% |
- Aston Healthcare Limited (63% overall experience good)
- Cornerways Medical Centre Ltd (76% overall experience good)
- Hillside House Surgery (79% overall experience good)
- Primrose Medical Practice (83% overall experience good)
- Roseheath Surgery Ltd (66% overall experience good)
- The Health Centre Surgery (93% overall experience good)
How do patients rate Colby Medical Centre Ltd?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Colby Medical Centre Ltd as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Colby Medical Centre Ltd?
2,367 patients were registered in September 2026, up 0.2% on a year earlier.
What is Colby Medical Centre Ltd's CQC rating?
Good overall, published in October 2019.
How many GPs does Colby Medical Centre Ltd have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,336 patients per GP against 2,171 across England.
Are appointments at Colby Medical Centre Ltd face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Colby Medical Centre Ltd's phone number?
0151 244 3290.