West Knowsley PCN: primary care network practices and patient survey
West Knowsley PCN is a primary care network of 7 GP practices with 50,492 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,239 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in West Knowsley PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at Aston Healthcare Limited to 93% at The Health Centre Surgery, with a median of 79% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Colby Medical Centre Ltd has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Health Centre Surgery | 4,706 | 93% | 78% | Good | 1,619 |
| Primrose Medical Practice | 2,548 | 83% | 72% | Good | 2,222 |
| Colby Medical Centre Ltd | 2,367 | 82% | 85% | Good | 2,336 |
| Hillside House Surgery | 2,813 | 79% | 70% | Good | 2,776 |
| Cornerways Medical Centre Ltd | 14,357 | 76% | 42% | Good | 2,336 |
| Roseheath Surgery Ltd | 7,132 | 66% | 53% | Good | 2,988 |
| Aston Healthcare Limited | 16,569 | 63% | 45% | Good | 2,089 |
Results for the network as a whole, from 760 responses, against Cheshire and Merseyside and England.
| Survey question | West Knowsley PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 23% | 55% | 58% |
| Easy to contact via the NHS App | 29% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 61% | 73% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
There are 2,239 registered patients per full-time-equivalent qualified GP in West Knowsley PCN, close to England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 547 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 30% of appointments took place on the day they were booked (England: 45%). 18% of registered patients are aged 65 or over (England: 19%).
| Measure | West Knowsley PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 2,239 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 547 | 492 | 510 |
| Face-to-face appointments | 59% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| Did not attend | 8% | 5% | 4% |
| Patients aged 65 or over | 18% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in West Knowsley PCN is copd (3.5% against 1.9%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | West Knowsley PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 23.5% | 14.3% | 9,596 |
| High blood pressure | All ages | 17.0% | 15.2% | 8,773 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 3,534 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 3,377 |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% | 1,768 |
| Coronary heart disease | All ages | 3.9% | 3.0% | 2,009 |
| Cancer | All ages | 3.6% | 3.8% | 1,847 |
| COPD | All ages | 3.5% | 1.9% | 1,821 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,187 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 985 |
| Serious mental illness | All ages | 1.4% | 1.0% | 699 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 460 |
| Heart failure | All ages | 1.1% | 1.1% | 549 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 494 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 400 |
| Palliative care | All ages | 0.9% | 0.6% | 476 |
| Dementia | All ages | 0.7% | 0.8% | 351 |
| Learning disability | All ages | 0.6% | 0.6% | 326 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 108 |
- Chaw (Chelford, Handforth, Alderley Edge, Wilmslow) PCN (6 practices)
- Kirkby PCN (5 practices)
- Knowsley Central and South PCN (11 practices)
- Nantwich & Rural PCN (5 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- Smash PCN (7 practices)
- Warrington Central East PCN (5 practices)
Which practices are in West Knowsley PCN?
Aston Healthcare Limited, Colby Medical Centre Ltd, Cornerways Medical Centre Ltd, Hillside House Surgery, Primrose Medical Practice, Roseheath Surgery Ltd and The Health Centre Surgery.
How do patients rate West Knowsley PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does West Knowsley PCN cover?
50,492 registered patients across 7 practices in September 2026.
How many patients per GP does West Knowsley PCN have?
2,239 per full-time-equivalent qualified GP, against 2,171 across England.