The Health Centre Surgery, Liverpool: patient reviews and CQC rating
The Health Centre Surgery is a GP practice in Liverpool with 4,706 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 2.9 full-time-equivalent qualified GPs, or 1,619 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Centre Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 6 are above England and 2 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 6th of the 121 practices in Liverpool with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (80%). 120 patients answered the survey (response rate 27%).
| Survey question | The Health Centre Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 35% | 55% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 58% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for The Health Centre Surgery is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,706 patients were registered at The Health Centre Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,619 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.9 | 3.7 |
| August 2026 | 2.9 | 3.8 |
From June 2026 to August 2026 the practice recorded 2,514 appointments a month, or 534 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Health Centre Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), COPD (3.2% against 1.9%) and coronary heart disease (5.0% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
The Health Centre Surgery, The Halewood Centre, Halewood, Liverpool, L26 9UH. Phone: 0151 486 3780.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roseheath Surgery Ltd | 0.0 km | 66% |
| The Hollies Medical Centre | 1.0 km | 77% |
| The Margaret Thompson Medical Centre | 1.5 km | 80% |
| Dr S C & A K Thakur Speke Neighbourhood Health Centre | 2.2 km | 88% |
| Dr.A.Singh and Dr.S.Bicha | 2.2 km | 76% |
- Aston Healthcare Limited (63% overall experience good)
- Colby Medical Centre Ltd (82% overall experience good)
- Cornerways Medical Centre Ltd (76% overall experience good)
- Hillside House Surgery (79% overall experience good)
- Primrose Medical Practice (83% overall experience good)
- Roseheath Surgery Ltd (66% overall experience good)
How do patients rate The Health Centre Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of The Health Centre Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at The Health Centre Surgery?
4,706 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Health Centre Surgery's CQC rating?
Good overall, published in September 2020.
How many GPs does The Health Centre Surgery have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,619 patients per GP against 2,171 across England.
Are appointments at The Health Centre Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Centre Surgery's phone number?
0151 486 3780.