The Hollies Medical Centre, Liverpool: patient reviews and CQC rating
The Hollies Medical Centre is a GP practice in Liverpool with 6,440 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 2.7 full-time-equivalent qualified GPs, or 2,415 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hollies Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 68th of the 121 practices in Liverpool with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 114 patients answered the survey (response rate 24%).
| Survey question | The Hollies Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 103 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Hollies Medical Centre is Good, published in January 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,440 patients were registered at The Hollies Medical Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,415 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,880 appointments a month, or 292 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 53% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Hollies Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 292 | 492 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 13% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.1% against 14.3%) and coronary heart disease (3.6% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%), dementia (0.3% against 0.8%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
The Hollies Medical Centre, Hollies Road, Liverpool, L26 0TH. Phone: 0151 244 3548. Website: www.theholliesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roseheath Surgery Ltd | 1.0 km | 66% |
| The Health Centre Surgery | 1.0 km | 93% |
| Hillfoot Health | 2.2 km | 85% |
| Netherley Health Centre | 2.4 km | 35% |
| The Margaret Thompson Medical Centre | 2.5 km | 80% |
- Dinas Lane Medical Centre (73% overall experience good)
- Dr Heath Prescot Medical Centre (86% overall experience good)
- Dr Khine Kyaw (90% overall experience good)
- Longview Medical Centre (83% overall experience good)
- Nutgrove Villa Surgery (90% overall experience good)
- Park House Medical Centre (69% overall experience good)
- Pilch Lane Surgery (84% overall experience good)
- Roby Medical Centre (96% overall experience good)
- Stockbridge Village Medical Centre (74% overall experience good)
- Tarbock Medical Centre (93% overall experience good)
How do patients rate The Hollies Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Hollies Medical Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Hollies Medical Centre?
6,440 patients were registered in September 2026, up 1.7% on a year earlier.
What is The Hollies Medical Centre's CQC rating?
Good overall, published in January 2018.
How many GPs does The Hollies Medical Centre have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,415 patients per GP against 2,171 across England.
Are appointments at The Hollies Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hollies Medical Centre's phone number?
0151 244 3548.