Netherley Health Centre, Liverpool: patient reviews and CQC rating
Netherley Health Centre is a GP practice in Liverpool with 3,270 registered patients (September 2026). In the 2026 GP Patient Survey, 35% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). It has 1.3 full-time-equivalent qualified GPs, or 2,453 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Netherley Health Centre
Its result closest to England is the share who said their needs were met at their last appointment: 84%, against 90% across England. Its weakest is the share who described their last contact with the practice as good: 23%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 121st of the 121 practices in Liverpool with 50 or more responses. 18% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (47%). 89 patients answered the survey (response rate 14%).
| Survey question | Netherley Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 35% | 78% | 77% |
| Easy to contact by phone | 18% | 57% | 57% |
| Easy to contact via the website | 10% | 55% | 58% |
| Easy to contact via the NHS App | 6% | 53% | 54% |
| Reception team helpful | 55% | 86% | 85% |
| Last contact good | 23% | 73% | 73% |
| Wait for appointment about right | 31% | 73% | 69% |
| Listened to well | 70% | 89% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 79% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 39 responses rated the practice good or very good (England: 92%).
3,270 patients were registered at Netherley Health Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 2,453 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,826 appointments a month, or 558 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 39% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Netherley Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 492 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.5% against 1.2%), dementia (2.8% against 0.8%) and COPD (5.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 51.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.7 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.0% | 14.3% |
| High blood pressure | All ages | 19.9% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| COPD | All ages | 5.4% | 1.9% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| Osteoporosis | 50+ yrs | 4.5% | 1.2% |
| Dementia | All ages | 2.8% | 0.8% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.3% | 74.9% |
Netherley Health Centre, Middlemass Hey, Liverpool, L27 7AF. Phone: 0151 234 1240. Website: netherleyhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gateacre Medical Centre | 1.2 km | 82% |
| Belle Vale Medical Practice | 1.4 km | 68% |
| Gateacre Brow Practice | 1.7 km | 65% |
| Tarbock Medical Centre | 1.9 km | 93% |
| Aston Healthcare Limited | 1.9 km | 63% |
- Dr S C & A K Thakur Speke Neighbourhood Health Centre (88% overall experience good)
- Dr.A.Singh and Dr.S.Bicha (76% overall experience good)
- Fulwood Green Medical Centre (79% overall experience good)
- Garston Family Health Centre (76% overall experience good)
- Gateacre Brow Practice (65% overall experience good)
- Gateacre Medical Centre (82% overall experience good)
- Grassendale Medical Practice (86% overall experience good)
- Hillfoot Health (85% overall experience good)
- Mather Avenue Surgery (85% overall experience good)
- The Ash Surgery (86% overall experience good)
- The Margaret Thompson Medical Centre (80% overall experience good)
- The Village Medical Centre (91% overall experience good)
- The Village Surgery (84% overall experience good)
- Woolton House Medical Centre (83% overall experience good)
How do patients rate Netherley Health Centre?
In the 2026 GP Patient Survey, 35% of patients described their overall experience of Netherley Health Centre as good, below the England figure of 77%. 18% found it easy to get through by phone.
How many patients are registered at Netherley Health Centre?
3,270 patients were registered in September 2026, down 2.5% on a year earlier.
How many GPs does Netherley Health Centre have?
1.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,453 patients per GP against 2,171 across England.
Are appointments at Netherley Health Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Netherley Health Centre's phone number?
0151 234 1240.