The Ash Surgery, Liverpool: patient reviews and CQC rating
The Ash Surgery is a GP practice in Liverpool with 6,722 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 4.8 full-time-equivalent qualified GPs, or 1,404 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ash Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 93%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 29th of the 121 practices in Liverpool with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (93%). 114 patients answered the survey (response rate 29%).
| Survey question | The Ash Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 50% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 53% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 93% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Ash Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,722 patients were registered at The Ash Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,404 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.3 |
| August 2024 | 5.4 | 7.3 |
| August 2025 | 4.8 | 7.5 |
| August 2026 | 4.8 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,004 appointments a month, or 596 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Ash Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 492 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), COPD (2.5% against 1.9%) and chronic kidney disease (6.0% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
The Ash Surgery, 1 Ashfield Road, Liverpool, L17 0BY. Phone: 0151 727 1155. Website: www.ashsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fulwood Green Medical Centre | 0.7 km | 79% |
| Sandringham Medical Centre | 1.5 km | 81% |
| Dr R N Barnett and Partners | 1.6 km | 87% |
| Dr J A Topping and Partners | 1.7 km | 81% |
| Park Road Group Practice | 1.8 km | 81% |
- Dr S C & A K Thakur Speke Neighbourhood Health Centre (88% overall experience good)
- Dr.A.Singh and Dr.S.Bicha (76% overall experience good)
- Fulwood Green Medical Centre (79% overall experience good)
- Garston Family Health Centre (76% overall experience good)
- Gateacre Brow Practice (65% overall experience good)
- Gateacre Medical Centre (82% overall experience good)
- Grassendale Medical Practice (86% overall experience good)
- Hillfoot Health (85% overall experience good)
- Mather Avenue Surgery (85% overall experience good)
- Netherley Health Centre (35% overall experience good)
- The Margaret Thompson Medical Centre (80% overall experience good)
- The Village Medical Centre (91% overall experience good)
- The Village Surgery (84% overall experience good)
- Woolton House Medical Centre (83% overall experience good)
How do patients rate The Ash Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Ash Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at The Ash Surgery?
6,722 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Ash Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does The Ash Surgery have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,404 patients per GP against 2,171 across England.
Are appointments at The Ash Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ash Surgery's phone number?
0151 727 1155.