Swagga PCN: primary care network practices and patient survey
Swagga PCN is a primary care network of 15 GP practices with 89,840 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,676 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 15 practices in Swagga PCN with survey results, the share of patients describing their overall experience as good ranges from 35% at Netherley Health Centre to 91% at The Village Medical Centre, with a median of 83% (England: 77%). 5 are above England and 2 below by more than the survey's margin of error. The Village Medical Centre has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Village Medical Centre | 3,701 | 91% | 89% | Good | 2,203 |
| Dr S C & A K Thakur Speke Neighbourhood Health Centre | 5,565 | 88% | 69% | Good | 2,536 |
| The Ash Surgery | 6,722 | 86% | 64% | Good | 1,404 |
| Grassendale Medical Practice | 8,707 | 86% | 70% | Good | 1,278 |
| Hillfoot Health | 8,355 | 85% | 65% | Good | 1,871 |
| Mather Avenue Surgery | 8,541 | 85% | 70% | Good | 1,281 |
| The Village Surgery | 5,872 | 84% | 58% | Good | 1,545 |
| Woolton House Medical Centre | 9,023 | 83% | 39% | Good | 1,478 |
| Gateacre Medical Centre | 2,516 | 82% | 58% | Good | 1,573 |
| The Margaret Thompson Medical Centre | 5,986 | 80% | 55% | Requires improvement | 1,995 |
| Fulwood Green Medical Centre | 6,883 | 79% | 72% | Good | 1,140 |
| Dr.A.Singh and Dr.S.Bicha | 4,983 | 76% | 79% | Good | 3,167 |
| Garston Family Health Centre | 3,264 | 76% | 59% | – | 1,403 |
| Gateacre Brow Practice | 6,452 | 65% | 26% | Good | 5,377 |
| Netherley Health Centre | 3,270 | 35% | 18% | – | 2,453 |
Results for the network as a whole, from 1,561 responses, against Cheshire and Merseyside and England.
| Survey question | Swagga PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 73% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,676 registered patients per full-time-equivalent qualified GP in Swagga PCN, fewer than England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 525 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 60% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Swagga PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 1,676 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 525 | 492 | 510 |
| Face-to-face appointments | 52% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 21% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Swagga PCN is osteoporosis (2.6% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Swagga PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% | 16,082 |
| Depression | 18+ yrs | 17.6% | 14.3% | 12,735 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 5,869 |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% | 5,083 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 5,911 |
| Cancer | All ages | 4.7% | 3.8% | 4,201 |
| Coronary heart disease | All ages | 4.2% | 3.0% | 3,818 |
| COPD | All ages | 3.1% | 1.9% | 2,839 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 2,504 |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% | 933 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 2,043 |
| Heart failure | All ages | 1.6% | 1.1% | 1,424 |
| Serious mental illness | All ages | 1.3% | 1.0% | 1,134 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 739 |
| Dementia | All ages | 0.8% | 0.8% | 741 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 552 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 663 |
| Learning disability | All ages | 0.6% | 0.6% | 578 |
| Palliative care | All ages | 0.4% | 0.6% | 387 |
- Anfield & Everton PCN (5 practices)
- Brownlow Health PCN (4 practices)
- Central Liverpool PCN (6 practices)
- Childwall & Wavertree PCN (8 practices)
- Igpc PCN (8 practices)
- Knowsley Central and South PCN (11 practices)
- Liverpool First PCN (10 practices)
- North Liverpool PCN (21 practices)
- South Sefton PCN (19 practices)
- The Picton PCN (6 practices)
Which practices are in Swagga PCN?
Dr S C & A K Thakur Speke Neighbourhood Health Centre, Dr.A.Singh and Dr.S.Bicha, Fulwood Green Medical Centre, Garston Family Health Centre, Gateacre Brow Practice, Gateacre Medical Centre, Grassendale Medical Practice, Hillfoot Health, Mather Avenue Surgery, Netherley Health Centre, The Ash Surgery, The Margaret Thompson Medical Centre, The Village Medical Centre, The Village Surgery and Woolton House Medical Centre.
How do patients rate Swagga PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Swagga PCN cover?
89,840 registered patients across 15 practices in September 2026.
How many patients per GP does Swagga PCN have?
1,676 per full-time-equivalent qualified GP, against 2,171 across England.