Mather Avenue Surgery, Liverpool: patient reviews and CQC rating
Mather Avenue Surgery is a GP practice in Liverpool with 8,541 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 6.7 full-time-equivalent qualified GPs, or 1,281 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mather Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 36th of the 121 practices in Liverpool with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (83%). 104 patients answered the survey (response rate 28%).
| Survey question | Mather Avenue Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 68% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mather Avenue Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,541 patients were registered at Mather Avenue Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 1,281 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 9.6 |
| August 2024 | 7.1 | 9.0 |
| August 2025 | 7.7 | 8.4 |
| August 2026 | 6.7 | 8.3 |
From June 2026 to August 2026 the practice recorded 6,065 appointments a month, or 710 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mather Avenue Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 710 | 492 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 65% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.4% against 1.2%), heart failure (2.2% against 1.1%) and chronic kidney disease (8.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.5% | 14.3% |
| High blood pressure | All ages | 21.2% | 15.2% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Osteoporosis | 50+ yrs | 4.4% | 1.2% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Mather Avenue Surgery, 584 Mather Avenue, Allerton, Liverpool, L19 4UG. Phone: 0151 427 6239. Website: www.matheravenuesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grassendale Medical Practice | 1.3 km | 86% |
| Garston Family Health Centre | 1.3 km | 76% |
| The Village Surgery | 1.3 km | 84% |
| Storrsdale Medical Centre | 1.5 km | 82% |
| The Village Medical Centre | 1.7 km | 91% |
- Dr S C & A K Thakur Speke Neighbourhood Health Centre (88% overall experience good)
- Dr.A.Singh and Dr.S.Bicha (76% overall experience good)
- Fulwood Green Medical Centre (79% overall experience good)
- Garston Family Health Centre (76% overall experience good)
- Gateacre Brow Practice (65% overall experience good)
- Gateacre Medical Centre (82% overall experience good)
- Grassendale Medical Practice (86% overall experience good)
- Hillfoot Health (85% overall experience good)
- Netherley Health Centre (35% overall experience good)
- The Ash Surgery (86% overall experience good)
- The Margaret Thompson Medical Centre (80% overall experience good)
- The Village Medical Centre (91% overall experience good)
- The Village Surgery (84% overall experience good)
- Woolton House Medical Centre (83% overall experience good)
How do patients rate Mather Avenue Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Mather Avenue Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Mather Avenue Surgery?
8,541 patients were registered in September 2026, down 2.0% on a year earlier.
What is Mather Avenue Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Mather Avenue Surgery have?
6.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,281 patients per GP against 2,171 across England.
Are appointments at Mather Avenue Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mather Avenue Surgery's phone number?
0151 427 6239.