Garston Family Health Centre, Liverpool: patient reviews and CQC rating
Garston Family Health Centre is a GP practice in Liverpool with 3,264 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). It has 2.3 full-time-equivalent qualified GPs, or 1,403 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Garston Family Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 73rd of the 121 practices in Liverpool with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (69%). 98 patients answered the survey (response rate 17%).
| Survey question | Garston Family Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 71% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 37 responses rated the practice good or very good (England: 92%).
3,264 patients were registered at Garston Family Health Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,403 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.4 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,181 appointments a month, or 362 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Garston Family Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 492 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), depression (24.7% against 14.3%) and COPD (3.1% against 1.9%). It has a lower share for stroke or TIA (0.9% against 1.9%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 37.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.7% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.5% | 74.9% |
Garston Family Health Centre, 32 Church Road, Garston, Liverpool, L19 2LW. Phone: 0151 295 9030. Website: www.garstonfamilyhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery | 0.0 km | 84% |
| Mather Avenue Surgery | 1.3 km | 85% |
| Grassendale Medical Practice | 1.5 km | 86% |
| Hillfoot Health | 2.6 km | 85% |
| Storrsdale Medical Centre | 2.6 km | 82% |
- Dr S C & A K Thakur Speke Neighbourhood Health Centre (88% overall experience good)
- Dr.A.Singh and Dr.S.Bicha (76% overall experience good)
- Fulwood Green Medical Centre (79% overall experience good)
- Gateacre Brow Practice (65% overall experience good)
- Gateacre Medical Centre (82% overall experience good)
- Grassendale Medical Practice (86% overall experience good)
- Hillfoot Health (85% overall experience good)
- Mather Avenue Surgery (85% overall experience good)
- Netherley Health Centre (35% overall experience good)
- The Ash Surgery (86% overall experience good)
- The Margaret Thompson Medical Centre (80% overall experience good)
- The Village Medical Centre (91% overall experience good)
- The Village Surgery (84% overall experience good)
- Woolton House Medical Centre (83% overall experience good)
How do patients rate Garston Family Health Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Garston Family Health Centre as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Garston Family Health Centre?
3,264 patients were registered in September 2026, down 3.6% on a year earlier.
How many GPs does Garston Family Health Centre have?
2.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,403 patients per GP against 2,171 across England.
Are appointments at Garston Family Health Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Garston Family Health Centre's phone number?
0151 295 9030.