The Margaret Thompson Medical Centre, Liverpool: patient reviews and CQC rating
The Margaret Thompson Medical Centre is a GP practice in Liverpool with 5,986 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 3.0 full-time-equivalent qualified GPs, or 1,995 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Margaret Thompson Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 21%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 61st of the 121 practices in Liverpool with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (86%). 105 patients answered the survey (response rate 22%).
| Survey question | The Margaret Thompson Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 21% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Margaret Thompson Medical Centre is Requires Improvement, published in October 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (August 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,986 patients were registered at The Margaret Thompson Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,995 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 5.1 |
| August 2025 | 4.0 | 4.6 |
| August 2026 | 3.0 | 3.6 |
From June 2026 to August 2026 the practice recorded 2,618 appointments a month, or 437 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 64% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Margaret Thompson Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 492 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.9% against 1.9%), epilepsy (1.6% against 0.8%) and coronary heart disease (5.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 49.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.7 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 19.2% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| COPD | All ages | 4.9% | 1.9% |
| Cancer | All ages | 4.1% | 3.8% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Epilepsy | 18+ yrs | 1.6% | 0.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.1% | 74.9% |
The Margaret Thompson Medical Centre, 105 East Millwood Road, Liverpool, L24 6TH. Phone: 0151 425 3331.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr S C & A K Thakur Speke Neighbourhood Health Centre | 1.3 km | 88% |
| Dr.A.Singh and Dr.S.Bicha | 1.3 km | 76% |
| Roseheath Surgery Ltd | 1.5 km | 66% |
| The Health Centre Surgery | 1.5 km | 93% |
| The Hollies Medical Centre | 2.5 km | 77% |
- Dr S C & A K Thakur Speke Neighbourhood Health Centre (88% overall experience good)
- Dr.A.Singh and Dr.S.Bicha (76% overall experience good)
- Fulwood Green Medical Centre (79% overall experience good)
- Garston Family Health Centre (76% overall experience good)
- Gateacre Brow Practice (65% overall experience good)
- Gateacre Medical Centre (82% overall experience good)
- Grassendale Medical Practice (86% overall experience good)
- Hillfoot Health (85% overall experience good)
- Mather Avenue Surgery (85% overall experience good)
- Netherley Health Centre (35% overall experience good)
- The Ash Surgery (86% overall experience good)
- The Village Medical Centre (91% overall experience good)
- The Village Surgery (84% overall experience good)
- Woolton House Medical Centre (83% overall experience good)
How do patients rate The Margaret Thompson Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Margaret Thompson Medical Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Margaret Thompson Medical Centre?
5,986 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Margaret Thompson Medical Centre's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does The Margaret Thompson Medical Centre have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,995 patients per GP against 2,171 across England.
Are appointments at The Margaret Thompson Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Margaret Thompson Medical Centre's phone number?
0151 425 3331.