Aston Healthcare Limited, Liverpool: patient reviews and CQC rating
Aston Healthcare Limited is a GP practice in Liverpool with 16,569 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 7.9 full-time-equivalent qualified GPs, or 2,089 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aston Healthcare Limited
Its best result against England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 13%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 108th of the 121 practices in Liverpool with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (68%). 85 patients answered the survey (response rate 15%).
| Survey question | Aston Healthcare Limited | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 13% | 55% | 58% |
| Easy to contact via the NHS App | 19% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 56% | 73% | 73% |
| Wait for appointment about right | 60% | 73% | 69% |
| Listened to well | 65% | 89% | 87% |
| Treated with care and concern | 66% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 290 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Aston Healthcare Limited is Good, published in December 2022. One key question is rated differently: Caring Requires Improvement. It held the same rating in the report before (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Good |
| Effective | Good |
16,569 patients were registered at Aston Healthcare Limited in September 2026, down 22.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 2,089 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.3 nurses and 9.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 0.8 | 1.9 |
| August 2025 | 8.4 | 9.3 |
| August 2026 | 7.9 | 8.6 |
From June 2026 to August 2026 the practice recorded 10,070 appointments a month, or 608 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 25% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Aston Healthcare Limited | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 608 | 492 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 25% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), COPD (3.3% against 1.9%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 17.9% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.4% | 74.9% |
Aston Healthcare Limited, Manor Farm Road, Liverpool, L36 0UB. Phone: 0151 902 0291. Website: www.astonhealth.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tarbock Medical Centre | 0.0 km | 93% |
| Roby Medical Centre | 0.9 km | 96% |
| Nutgrove Villa Surgery | 0.9 km | 90% |
| Longview Medical Centre | 1.3 km | 83% |
| Colby Medical Centre Ltd | 1.8 km | 82% |
- Colby Medical Centre Ltd (82% overall experience good)
- Cornerways Medical Centre Ltd (76% overall experience good)
- Hillside House Surgery (79% overall experience good)
- Primrose Medical Practice (83% overall experience good)
- Roseheath Surgery Ltd (66% overall experience good)
- The Health Centre Surgery (93% overall experience good)
How do patients rate Aston Healthcare Limited?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Aston Healthcare Limited as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Aston Healthcare Limited?
16,569 patients were registered in September 2026, down 22.5% on a year earlier.
What is Aston Healthcare Limited's CQC rating?
Good overall, published in December 2022.
How many GPs does Aston Healthcare Limited have?
7.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,089 patients per GP against 2,171 across England.
Are appointments at Aston Healthcare Limited face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aston Healthcare Limited's phone number?
0151 902 0291.