Primrose Medical Practice, Liverpool: patient reviews and CQC rating
Primrose Medical Practice is a GP practice in Liverpool with 2,548 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 1.1 full-time-equivalent qualified GPs, or 2,222 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primrose Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 42nd of the 121 practices in Liverpool with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 138 patients answered the survey (response rate 19%).
| Survey question | Primrose Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 72% | 57% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 88% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Primrose Medical Practice is Good, published in January 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,548 patients were registered at Primrose Medical Practice in September 2026, almost the same as a year earlier.
13% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,222 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,081 appointments a month, or 424 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 42% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Primrose Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 492 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.8% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and depression (27.9% against 14.3%). It has a lower share for dementia (0.2% against 0.8%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 48.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.2 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.9% | 14.3% |
| High blood pressure | All ages | 15.2% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| COPD | All ages | 4.8% | 1.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Primrose Medical Practice, The Bluebell Centre, Blue Bell Lane, Liverpool, L36 7XY. Phone: 0151 480 4205. Website: www.primrosemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Colby Medical Centre Ltd | 0.0 km | 82% |
| Hillside House Surgery | 0.0 km | 79% |
| Cornerways Medical Centre Ltd | 0.9 km | 76% |
| Roby Medical Centre | 1.0 km | 96% |
| Nutgrove Villa Surgery | 1.0 km | 90% |
- Aston Healthcare Limited (63% overall experience good)
- Colby Medical Centre Ltd (82% overall experience good)
- Cornerways Medical Centre Ltd (76% overall experience good)
- Hillside House Surgery (79% overall experience good)
- Roseheath Surgery Ltd (66% overall experience good)
- The Health Centre Surgery (93% overall experience good)
How do patients rate Primrose Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Primrose Medical Practice as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Primrose Medical Practice?
2,548 patients were registered in September 2026, down 0.2% on a year earlier.
What is Primrose Medical Practice's CQC rating?
Good overall, published in January 2018.
How many GPs does Primrose Medical Practice have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,222 patients per GP against 2,171 across England.
Are appointments at Primrose Medical Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primrose Medical Practice's phone number?
0151 480 4205.