Hillside House Surgery, Liverpool: patient reviews and CQC rating
Hillside House Surgery is a GP practice in Liverpool with 2,813 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2020. It has 1.0 full-time-equivalent qualified GPs, or 2,776 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillside House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 65th of the 121 practices in Liverpool with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (74%). 117 patients answered the survey (response rate 19%).
| Survey question | Hillside House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 61% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 64% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillside House Surgery is Good, published in May 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,813 patients were registered at Hillside House Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,776 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,164 appointments a month, or 414 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 30% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Hillside House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 414 | 492 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and coronary heart disease (4.4% against 3.0%). It has a lower share for chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 44.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Hillside House Surgery, The Bluebell Centre, Blue Bell Lane, Liverpool, L36 7XY. Phone: 0151 489 4539.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Colby Medical Centre Ltd | 0.0 km | 82% |
| Primrose Medical Practice | 0.0 km | 83% |
| Cornerways Medical Centre Ltd | 0.9 km | 76% |
| Roby Medical Centre | 1.0 km | 96% |
| Nutgrove Villa Surgery | 1.0 km | 90% |
- Aston Healthcare Limited (63% overall experience good)
- Colby Medical Centre Ltd (82% overall experience good)
- Cornerways Medical Centre Ltd (76% overall experience good)
- Primrose Medical Practice (83% overall experience good)
- Roseheath Surgery Ltd (66% overall experience good)
- The Health Centre Surgery (93% overall experience good)
How do patients rate Hillside House Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Hillside House Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Hillside House Surgery?
2,813 patients were registered in September 2026, down 1.5% on a year earlier.
What is Hillside House Surgery's CQC rating?
Good overall, published in May 2020.
How many GPs does Hillside House Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,776 patients per GP against 2,171 across England.
Are appointments at Hillside House Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillside House Surgery's phone number?
0151 489 4539.