Dr Heath Prescot Medical Centre, Prescot: patient reviews and CQC rating
Dr Heath Prescot Medical Centre is a GP practice in Prescot with 8,173 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 3.5 full-time-equivalent qualified GPs, or 2,304 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Heath Prescot Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 5 practices in Prescot with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 111 patients answered the survey (response rate 23%).
| Survey question | Dr Heath Prescot Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 88% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 67% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 284 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Heath Prescot Medical Centre is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,173 patients were registered at Dr Heath Prescot Medical Centre in September 2026, up 7.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,304 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.4 |
| August 2024 | 4.7 | 8.5 |
| August 2025 | 4.7 | 6.4 |
| August 2026 | 3.5 | 5.3 |
From June 2026 to August 2026 the practice recorded 3,761 appointments a month, or 460 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 47% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Heath Prescot Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and palliative or supportive care needs (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Dr Heath Prescot Medical Centre, Sewell Street, Prescot, L34 1ND. Phone: 0151 426 5277.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park House Medical Centre | 0.0 km | 69% |
| Dr Khine Kyaw | 1.3 km | 90% |
| Longview Medical Centre | 1.8 km | 83% |
| Longton Medical Centre | 2.5 km | 82% |
| Colby Medical Centre Ltd | 2.6 km | 82% |
- Dinas Lane Medical Centre (73% overall experience good)
- Dr Khine Kyaw (90% overall experience good)
- Longview Medical Centre (83% overall experience good)
- Nutgrove Villa Surgery (90% overall experience good)
- Park House Medical Centre (69% overall experience good)
- Pilch Lane Surgery (84% overall experience good)
- Roby Medical Centre (96% overall experience good)
- Stockbridge Village Medical Centre (74% overall experience good)
- Tarbock Medical Centre (93% overall experience good)
- The Hollies Medical Centre (77% overall experience good)
How do patients rate Dr Heath Prescot Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Dr Heath Prescot Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Dr Heath Prescot Medical Centre?
8,173 patients were registered in September 2026, up 7.6% on a year earlier.
What is Dr Heath Prescot Medical Centre's CQC rating?
Good overall, published in September 2021.
How many GPs does Dr Heath Prescot Medical Centre have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,304 patients per GP against 2,171 across England.
Are appointments at Dr Heath Prescot Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Heath Prescot Medical Centre's phone number?
0151 426 5277.