Rainhill Village Surgery, Prescot: patient reviews and CQC rating
Rainhill Village Surgery is a GP practice in Prescot with 6,752 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.3 full-time-equivalent qualified GPs, or 1,558 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rainhill Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 90%, against 86% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 5 practices in Prescot with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (89%). 117 patients answered the survey (response rate 31%).
| Survey question | Rainhill Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 71% | 55% | 58% |
| Easy to contact via the NHS App | 66% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 76% | 73% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rainhill Village Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,752 patients were registered at Rainhill Village Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,558 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.9 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 4.1 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.3 | 5.4 |
From June 2026 to August 2026 the practice recorded 2,682 appointments a month, or 397 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Rainhill Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), atrial fibrillation (3.8% against 2.2%) and coronary heart disease (4.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 14.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.6% | 14.3% |
| High blood pressure | All ages | 21.0% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Rainhill Village Surgery, 529 Warrington Road, Rainhill, Prescot, L35 4LP. Phone: 0151 511 5672. Website: www.rainhillvillagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Longton Medical Centre | 0.5 km | 82% |
| Bowery Medical Centre | 2.3 km | 67% |
| Dr Khine Kyaw | 2.5 km | 90% |
| Four Acre Health Centre | 2.7 km | 70% |
| The Spinney Medical Centre | 2.9 km | 80% |
- Atlas Medical Practice (65% overall experience good)
- Berrymead Medical Centre (75% overall experience good)
- Bowery Medical Centre (67% overall experience good)
- Eccleston Medical Centre (88% overall experience good)
- Four Acre Health Centre (70% overall experience good)
- Longton Medical Centre (82% overall experience good)
- Mill Street Medical Centre (87% overall experience good)
- Rainbow Medical Centre (79% overall experience good)
- The Spinney Medical Centre (80% overall experience good)
How do patients rate Rainhill Village Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Rainhill Village Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Rainhill Village Surgery?
6,752 patients were registered in September 2026, down 1.2% on a year earlier.
What is Rainhill Village Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Rainhill Village Surgery have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,558 patients per GP against 2,171 across England.
Are appointments at Rainhill Village Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rainhill Village Surgery's phone number?
0151 511 5672.