Atlas Medical Practice, St. Helens: patient reviews and CQC rating
Atlas Medical Practice is a GP practice in St. Helens with 11,329 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.1 full-time-equivalent qualified GPs, or 3,662 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Atlas Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 21st of the 22 practices in St Helens with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (83%). 120 patients answered the survey (response rate 22%).
| Survey question | Atlas Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 42% | 57% | 57% |
| Easy to contact via the website | 27% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 66% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 153 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Atlas Medical Practice is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,329 patients were registered at Atlas Medical Practice in September 2026, down 1.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,662 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 5.7 | 5.7 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,226 appointments a month, or 461 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Atlas Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 461 | 492 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), COPD (3.5% against 1.9%) and epilepsy (1.4% against 0.8%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 42.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.7 years for women and 73.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.6% | 14.3% |
| High blood pressure | All ages | 21.0% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.2% | 74.9% |
Atlas Medical Practice, Atlas Street, St. Helens, WA9 1LN. Phone: 01744 752521. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hall Street Medical Centre | 0.6 km | 95% |
| Mill Street Medical Centre | 1.1 km | 87% |
| Ormskirk House Surgery | 1.3 km | 88% |
| Dr Momosir Ali | 1.3 km | 93% |
| Central Surgery | 1.3 km | 78% |
- Berrymead Medical Centre (75% overall experience good)
- Bowery Medical Centre (67% overall experience good)
- Eccleston Medical Centre (88% overall experience good)
- Four Acre Health Centre (70% overall experience good)
- Longton Medical Centre (82% overall experience good)
- Mill Street Medical Centre (87% overall experience good)
- Rainbow Medical Centre (79% overall experience good)
- Rainhill Village Surgery (90% overall experience good)
- The Spinney Medical Centre (80% overall experience good)
How do patients rate Atlas Medical Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Atlas Medical Practice as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Atlas Medical Practice?
11,329 patients were registered in September 2026, down 1.9% on a year earlier.
What is Atlas Medical Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Atlas Medical Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,662 patients per GP against 2,171 across England.
Are appointments at Atlas Medical Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Atlas Medical Practice's phone number?
01744 752521.