Ormskirk House Surgery, St Helens: patient reviews and CQC rating
Ormskirk House Surgery is a GP practice in St Helens with 6,997 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 2.1 full-time-equivalent qualified GPs, or 3,280 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ormskirk House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 7th of the 22 practices in St Helens with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (88%). 113 patients answered the survey (response rate 27%).
| Survey question | Ormskirk House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 79% | 57% | 57% |
| Easy to contact via the website | 76% | 55% | 58% |
| Easy to contact via the NHS App | 79% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 82% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 112 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ormskirk House Surgery is Good, published in December 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,997 patients were registered at Ormskirk House Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,280 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,146 appointments a month, or 307 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ormskirk House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 307 | 492 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and coronary heart disease (4.9% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%) and chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 4.2% | 1.9% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Ormskirk House Surgery, 103 Crab Street, St Helens, WA10 2DJ. Phone: 01744 624808. Website: www.ormskirkhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Momosir Ali | 0.0 km | 93% |
| Central Surgery | 0.0 km | 78% |
| Newholme Surgery | 0.0 km | 84% |
| Mill Street Medical Centre | 0.2 km | 87% |
| Phoenix Medical Centre | 0.2 km | 79% |
- Central Surgery (78% overall experience good)
- Dr Khalid Laghari (91% overall experience good)
- Dr Momosir Ali (93% overall experience good)
- Hall Street Medical Centre (95% overall experience good)
- Marshalls Cross Medical Centre (78% overall experience good)
- Newholme Surgery (84% overall experience good)
- Phoenix Medical Centre (79% overall experience good)
How do patients rate Ormskirk House Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Ormskirk House Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Ormskirk House Surgery?
6,997 patients were registered in September 2026, down 1.9% on a year earlier.
What is Ormskirk House Surgery's CQC rating?
Good overall, published in December 2015.
How many GPs does Ormskirk House Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,280 patients per GP against 2,171 across England.
Are appointments at Ormskirk House Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ormskirk House Surgery's phone number?
01744 624808.