St Helens Central PCN: primary care network practices and patient survey
St Helens Central PCN is a primary care network of 8 GP practices with 39,245 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,372 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in St Helens Central PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at Central Surgery to 95% at Hall Street Medical Centre, with a median of 86% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Dr Khalid Laghari has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hall Street Medical Centre | 6,484 | 95% | 87% | Good | 2,657 |
| Dr Momosir Ali | 2,600 | 93% | 84% | Good | 1,500 |
| Dr Khalid Laghari | 3,407 | 91% | 88% | Good | 2,281 |
| Ormskirk House Surgery | 6,997 | 88% | 79% | Good | 3,280 |
| Newholme Surgery | 3,197 | 84% | 87% | Good | 3,155 |
| Phoenix Medical Centre | 3,288 | 79% | 57% | – | 6,165 |
| Marshalls Cross Medical Centre | 6,713 | 78% | 43% | – | 1,680 |
| Central Surgery | 6,559 | 78% | 71% | Good | 2,047 |
Results for the network as a whole, from 828 responses, against Cheshire and Merseyside and England.
| Survey question | St Helens Central PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 73% | 57% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 72% | 53% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 79% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
There are 2,372 registered patients per full-time-equivalent qualified GP in St Helens Central PCN, close to England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 442 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | St Helens Central PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 2,372 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 442 | 492 | 510 |
| Face-to-face appointments | 53% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 21% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in St Helens Central PCN is copd (3.3% against 1.9%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | St Helens Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% | 6,062 |
| High blood pressure | All ages | 18.6% | 15.2% | 7,293 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 2,742 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,850 |
| Coronary heart disease | All ages | 4.5% | 3.0% | 1,777 |
| Cancer | All ages | 4.0% | 3.8% | 1,577 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,135 |
| COPD | All ages | 3.3% | 1.9% | 1,309 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,178 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 834 |
| Heart failure | All ages | 1.2% | 1.1% | 486 |
| Serious mental illness | All ages | 1.1% | 1.0% | 420 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 330 |
| Dementia | All ages | 1.0% | 0.8% | 391 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 327 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 258 |
| Palliative care | All ages | 0.6% | 0.6% | 222 |
| Learning disability | All ages | 0.5% | 0.6% | 194 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 62 |
- Chaw (Chelford, Handforth, Alderley Edge, Wilmslow) PCN (6 practices)
- Nantwich & Rural PCN (5 practices)
- Newton and Haydock PCN (4 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- St Helens North PCN (6 practices)
- St Helens South PCN (10 practices)
- Warrington Central East PCN (5 practices)
Which practices are in St Helens Central PCN?
Central Surgery, Dr Khalid Laghari, Dr Momosir Ali, Hall Street Medical Centre, Marshalls Cross Medical Centre, Newholme Surgery, Ormskirk House Surgery and Phoenix Medical Centre.
How do patients rate St Helens Central PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does St Helens Central PCN cover?
39,245 registered patients across 8 practices in September 2026.
How many patients per GP does St Helens Central PCN have?
2,372 per full-time-equivalent qualified GP, against 2,171 across England.