Phoenix Medical Centre, St. Helens: patient reviews and CQC rating
Phoenix Medical Centre is a GP practice in St. Helens with 3,288 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). It has 0.5 full-time-equivalent qualified GPs, or 6,165 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Phoenix Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 22 practices in St Helens with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (72%). 114 patients answered the survey (response rate 22%).
| Survey question | Phoenix Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 57% | 57% | 57% |
| Easy to contact via the website | 64% | 55% | 58% |
| Easy to contact via the NHS App | 74% | 53% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 64% | 73% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
3,288 patients were registered at Phoenix Medical Centre in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 6,165 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.4 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,562 appointments a month, or 475 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Phoenix Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 492 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), coronary heart disease (4.7% against 3.0%) and depression (21.4% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.6% | 74.9% |
Phoenix Medical Centre, Atherton Street, St. Helens, WA10 2HT. Phone: 01744 621120. Website: www.phoenixmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Khalid Laghari | 0.0 km | 91% |
| Ormskirk House Surgery | 0.2 km | 88% |
| Dr Momosir Ali | 0.2 km | 93% |
| Central Surgery | 0.2 km | 78% |
| Newholme Surgery | 0.2 km | 84% |
- Central Surgery (78% overall experience good)
- Dr Khalid Laghari (91% overall experience good)
- Dr Momosir Ali (93% overall experience good)
- Hall Street Medical Centre (95% overall experience good)
- Marshalls Cross Medical Centre (78% overall experience good)
- Newholme Surgery (84% overall experience good)
- Ormskirk House Surgery (88% overall experience good)
How do patients rate Phoenix Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Phoenix Medical Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Phoenix Medical Centre?
3,288 patients were registered in September 2026, down 0.5% on a year earlier.
How many GPs does Phoenix Medical Centre have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,165 patients per GP against 2,171 across England.
Are appointments at Phoenix Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Phoenix Medical Centre's phone number?
01744 621120.