Hall Street Medical Centre, St. Helens: patient reviews and CQC rating
Hall Street Medical Centre is a GP practice in St. Helens with 6,484 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 2.4 full-time-equivalent qualified GPs, or 2,657 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hall Street Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 94%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 22 practices in St Helens with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (93%). 93 patients answered the survey (response rate 24%).
| Survey question | Hall Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 87% | 57% | 57% |
| Easy to contact via the website | 88% | 55% | 58% |
| Easy to contact via the NHS App | 94% | 53% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 95% | 73% | 73% |
| Wait for appointment about right | 87% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 162 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hall Street Medical Centre is Good, published in November 2023. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,484 patients were registered at Hall Street Medical Centre in September 2026, up 3.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,657 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 3.3 |
| August 2024 | 2.0 | 6.3 |
| August 2025 | 1.7 | 2.5 |
| August 2026 | 2.4 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,187 appointments a month, or 492 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hall Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 492 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.6% against 3.0%), COPD (2.8% against 1.9%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 40.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Hall Street Medical Centre, 28-30 Hall Street, St. Helens, WA10 1DW. Phone: 01744 733113. Website: www.hallstreetmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Atlas Medical Practice | 0.6 km | 65% |
| Mill Street Medical Centre | 0.7 km | 87% |
| Ormskirk House Surgery | 0.8 km | 88% |
| Dr Momosir Ali | 0.8 km | 93% |
| Central Surgery | 0.8 km | 78% |
- Central Surgery (78% overall experience good)
- Dr Khalid Laghari (91% overall experience good)
- Dr Momosir Ali (93% overall experience good)
- Marshalls Cross Medical Centre (78% overall experience good)
- Newholme Surgery (84% overall experience good)
- Ormskirk House Surgery (88% overall experience good)
- Phoenix Medical Centre (79% overall experience good)
How do patients rate Hall Street Medical Centre?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Hall Street Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Hall Street Medical Centre?
6,484 patients were registered in September 2026, up 3.1% on a year earlier.
What is Hall Street Medical Centre's CQC rating?
Good overall, published in November 2023.
How many GPs does Hall Street Medical Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,657 patients per GP against 2,171 across England.
Are appointments at Hall Street Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hall Street Medical Centre's phone number?
01744 733113.