Mill Street Medical Centre, St Helens: patient reviews and CQC rating
Mill Street Medical Centre is a GP practice in St Helens with 10,176 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.9 full-time-equivalent qualified GPs, or 2,097 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mill Street Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 9th of the 22 practices in St Helens with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 120 patients answered the survey (response rate 30%).
| Survey question | Mill Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 74% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 84% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 81% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mill Street Medical Centre is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,176 patients were registered at Mill Street Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,097 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.2 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 10.3 |
| August 2024 | 5.6 | 10.5 |
| August 2025 | 5.6 | 8.2 |
| August 2026 | 4.9 | 10.6 |
From June 2026 to August 2026 the practice recorded 5,805 appointments a month, or 570 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mill Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 570 | 492 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), epilepsy (1.3% against 0.8%) and coronary heart disease (4.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 4.8% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Mill Street Medical Centre, 2 Mill Street, St Helens, WA10 2BD. Phone: 01744 624810. Website: www.millstreetmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ormskirk House Surgery | 0.2 km | 88% |
| Dr Momosir Ali | 0.2 km | 93% |
| Central Surgery | 0.2 km | 78% |
| Newholme Surgery | 0.2 km | 84% |
| Phoenix Medical Centre | 0.3 km | 79% |
- Atlas Medical Practice (65% overall experience good)
- Berrymead Medical Centre (75% overall experience good)
- Bowery Medical Centre (67% overall experience good)
- Eccleston Medical Centre (88% overall experience good)
- Four Acre Health Centre (70% overall experience good)
- Longton Medical Centre (82% overall experience good)
- Rainbow Medical Centre (79% overall experience good)
- Rainhill Village Surgery (90% overall experience good)
- The Spinney Medical Centre (80% overall experience good)
How do patients rate Mill Street Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Mill Street Medical Centre as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Mill Street Medical Centre?
10,176 patients were registered in September 2026, down 0.9% on a year earlier.
What is Mill Street Medical Centre's CQC rating?
Good overall, published in October 2016.
How many GPs does Mill Street Medical Centre have?
4.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,097 patients per GP against 2,171 across England.
Are appointments at Mill Street Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mill Street Medical Centre's phone number?
01744 624810.