Dinas Lane Medical Centre, Liverpool: patient reviews and CQC rating
Dinas Lane Medical Centre is a GP practice in Liverpool with 10,246 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 5.8 full-time-equivalent qualified GPs, or 1,779 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dinas Lane Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 82nd of the 121 practices in Liverpool with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (69%). 96 patients answered the survey (response rate 19%).
| Survey question | Dinas Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 28% | 57% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 73% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 311 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dinas Lane Medical Centre is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,246 patients were registered at Dinas Lane Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,779 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 11.5 |
| August 2024 | 5.9 | 11.7 |
| August 2025 | 5.9 | 10.6 |
| August 2026 | 5.8 | 10.7 |
From June 2026 to August 2026 the practice recorded 5,307 appointments a month, or 518 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 56% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Dinas Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 492 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), a learning disability (1.1% against 0.6%) and epilepsy (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 33.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.7 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.3% | 14.3% |
| High blood pressure | All ages | 18.4% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.6% | 74.9% |
Dinas Lane Medical Centre, 149 Dinas Lane, Huyton, Liverpool, L36 2NW. Phone: 0151 489 2298. Website: www.dinaslanemc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cornerways Medical Centre Ltd | 0.7 km | 76% |
| Pilch Lane Surgery | 0.9 km | 84% |
| Dovecot Health Centre | 1.1 km | 93% |
| Colby Medical Centre Ltd | 1.3 km | 82% |
| Primrose Medical Practice | 1.3 km | 83% |
- Dr Heath Prescot Medical Centre (86% overall experience good)
- Dr Khine Kyaw (90% overall experience good)
- Longview Medical Centre (83% overall experience good)
- Nutgrove Villa Surgery (90% overall experience good)
- Park House Medical Centre (69% overall experience good)
- Pilch Lane Surgery (84% overall experience good)
- Roby Medical Centre (96% overall experience good)
- Stockbridge Village Medical Centre (74% overall experience good)
- Tarbock Medical Centre (93% overall experience good)
- The Hollies Medical Centre (77% overall experience good)
How do patients rate Dinas Lane Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Dinas Lane Medical Centre as good, against 77% across England. 28% found it easy to get through by phone.
How many patients are registered at Dinas Lane Medical Centre?
10,246 patients were registered in September 2026, down 1.8% on a year earlier.
What is Dinas Lane Medical Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does Dinas Lane Medical Centre have?
5.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,779 patients per GP against 2,171 across England.
Are appointments at Dinas Lane Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dinas Lane Medical Centre's phone number?
0151 489 2298.