Outer Exeter PCN: primary care network practices and patient survey
Outer Exeter PCN is a primary care network of 6 GP practices with 63,075 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,801 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Outer Exeter PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Cranbrook Medical Practice to 97% at Westbank Practice, with a median of 88% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Westbank Practice has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westbank Practice | 9,144 | 97% | 91% | Good | 1,971 |
| Wonford Green Surgery | 7,660 | 91% | 63% | Good | 1,955 |
| Pinhoe Surgery | 18,585 | 89% | 73% | Good | 1,604 |
| Ide Lane Surgery | 9,176 | 87% | 59% | Good | 1,344 |
| Topsham Surgery | 11,929 | 80% | 74% | Good | 1,927 |
| Cranbrook Medical Practice | 6,581 | 68% | 51% | – | 3,551 |
Results for the network as a whole, from 461 responses, against Devon and England.
| Survey question | Outer Exeter PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 72% | 59% | 57% |
| Easy to contact via the website | 79% | 62% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
There are 1,801 registered patients per full-time-equivalent qualified GP in Outer Exeter PCN, fewer than England's 2,171 and Devon's 1,863. Practices recorded 518 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists grew by 2.0% over the year (England: shrank 1.1%).
| Measure | Outer Exeter PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 1,801 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 518 | 626 | 510 |
| Face-to-face appointments | 62% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 19% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Outer Exeter PCN is dementia (0.9% against 0.8%), and the furthest below is peripheral arterial disease (0.4% against 0.6%).
| Condition register | Age group | Outer Exeter PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% | 8,190 |
| Depression | 18+ yrs | 13.0% | 14.3% | 6,170 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 4,012 |
| Diabetes | 17+ yrs | 6.4% | 7.9% | 3,086 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,810 |
| Cancer | All ages | 3.4% | 3.8% | 2,052 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,681 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 1,438 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 1,157 |
| COPD | All ages | 1.5% | 1.9% | 930 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 227 |
| Heart failure | All ages | 1.0% | 1.1% | 584 |
| Dementia | All ages | 0.9% | 0.8% | 563 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 398 |
| Serious mental illness | All ages | 0.8% | 1.0% | 509 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 334 |
| Learning disability | All ages | 0.6% | 0.6% | 373 |
| Palliative care | All ages | 0.6% | 0.6% | 365 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 262 |
- Exeter City PCN (5 practices)
- Exeter West PCN (2 practices)
- Honiton/Ottery/Sid Valley (Hosms) PCN (3 practices)
- Newton West PCN (3 practices)
- Nexus (Devon) PCN (5 practices)
- North Dartmoor PCN (5 practices)
- South Dartmoor and Totnes PCN (5 practices)
- Tasc PCN (3 practices)
- Templer Care Network PCN (4 practices)
- The Coastal Network PCN (2 practices)
- Web PCN (5 practices)
Which practices are in Outer Exeter PCN?
Cranbrook Medical Practice, Ide Lane Surgery, Pinhoe Surgery, Topsham Surgery, Westbank Practice and Wonford Green Surgery.
How do patients rate Outer Exeter PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Outer Exeter PCN cover?
63,075 registered patients across 6 practices in September 2026.
How many patients per GP does Outer Exeter PCN have?
1,801 per full-time-equivalent qualified GP, against 2,171 across England.