Web PCN: primary care network practices and patient survey
Web PCN is a primary care network of 5 GP practices with 52,262 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,616 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Web PCN with survey results, the share of patients describing their overall experience as good ranges from 86% at Budleigh Salterton Medical Practice to 95% at Haldon House Surgery, with a median of 90% (England: 77%). 5 are above England and 0 below by more than the survey's margin of error. Woodbury Surgery has the highest share finding it easy to get through by phone (95%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Haldon House Surgery | 6,080 | 95% | 90% | Good | 1,206 |
| Woodbury Surgery | 5,392 | 94% | 95% | Outstanding | 3,427 |
| Imperial Surgery | 6,785 | 90% | 83% | Good | 1,497 |
| Rolle Medical Partnership | 25,808 | 87% | 62% | Outstanding | 1,627 |
| Budleigh Salterton Medical Practice | 8,197 | 86% | 70% | Good | 1,541 |
Results for the network as a whole, from 555 responses, against Devon and England.
| Survey question | Web PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 72% | 59% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 71% | 55% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
There are 1,616 registered patients per full-time-equivalent qualified GP in Web PCN, fewer than England's 2,171 and Devon's 1,863. Practices recorded 700 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Web PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 1,616 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 700 | 626 | 510 |
| Face-to-face appointments | 68% | 54% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 32% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Web PCN is heart failure (2.0% against 1.1%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Web PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% | 10,560 |
| Depression | 18+ yrs | 16.1% | 14.3% | 7,089 |
| Asthma | 6+ yrs | 8.5% | 6.6% | 4,272 |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% | 3,725 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 3,645 |
| Cancer | All ages | 6.0% | 3.8% | 3,147 |
| Coronary heart disease | All ages | 4.5% | 3.0% | 2,365 |
| Atrial fibrillation | All ages | 4.0% | 2.2% | 2,113 |
| Stroke and TIA | All ages | 3.0% | 1.9% | 1,586 |
| COPD | All ages | 2.4% | 1.9% | 1,261 |
| Heart failure | All ages | 2.0% | 1.1% | 1,059 |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% | 459 |
| Dementia | All ages | 1.4% | 0.8% | 730 |
| Serious mental illness | All ages | 1.0% | 1.0% | 551 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 452 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 423 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 461 |
| Learning disability | All ages | 0.8% | 0.6% | 400 |
| Palliative care | All ages | 0.5% | 0.6% | 249 |
- Barnstaple Alliance PCN (4 practices)
- Coast and Country PCN (4 practices)
- Honiton/Ottery/Sid Valley (Hosms) PCN (3 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tasc PCN (3 practices)
- Tiverton PCN (3 practices)
- West Devon PCN (3 practices)
Which practices are in Web PCN?
Budleigh Salterton Medical Practice, Haldon House Surgery, Imperial Surgery, Rolle Medical Partnership and Woodbury Surgery.
How do patients rate Web PCN?
89% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Web PCN cover?
52,262 registered patients across 5 practices in September 2026.
How many patients per GP does Web PCN have?
1,616 per full-time-equivalent qualified GP, against 2,171 across England.