Haldon House Surgery, Exmouth: patient reviews and CQC rating
Haldon House Surgery is a GP practice in Exmouth with 6,080 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 5.0 full-time-equivalent qualified GPs, or 1,206 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haldon House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 3 practices in Exmouth with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (90%). 131 patients answered the survey (response rate 35%).
| Survey question | Haldon House Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 95% | 79% | 77% |
| Easy to contact by phone | 90% | 59% | 57% |
| Easy to contact via the website | 79% | 62% | 58% |
| Easy to contact via the NHS App | 78% | 55% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 219 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haldon House Surgery is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,080 patients were registered at Haldon House Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,206 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 1.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.9 |
| August 2024 | 5.0 | 7.2 |
| August 2025 | 5.0 | 6.1 |
| August 2026 | 5.0 | 6.1 |
From June 2026 to August 2026 the practice recorded 3,955 appointments a month, or 650 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Haldon House Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 650 | 626 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.4% against 1.1%), peripheral arterial disease (1.1% against 0.6%) and COPD (3.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.1% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Haldon House Surgery, 37-41 Imperial Road, Exmouth, EX8 1DQ. Phone: 01395 222777. Website: www.haldon-house.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Imperial Surgery | 0.0 km | 90% |
| Rolle Medical Partnership | 1.1 km | 87% |
| Dawlish Medical Group | 6.0 km | 88% |
| Woodbury Surgery | 6.1 km | 94% |
| Budleigh Salterton Medical Practice | 6.4 km | 86% |
- Budleigh Salterton Medical Practice (86% overall experience good)
- Imperial Surgery (90% overall experience good)
- Rolle Medical Partnership (87% overall experience good)
- Woodbury Surgery (94% overall experience good)
How do patients rate Haldon House Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Haldon House Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Haldon House Surgery?
6,080 patients were registered in September 2026, up 0.6% on a year earlier.
What is Haldon House Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Haldon House Surgery have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,206 patients per GP against 2,171 across England.
Are appointments at Haldon House Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haldon House Surgery's phone number?
01395 222777.