Imperial Surgery, Exmouth: patient reviews and CQC rating
Imperial Surgery is a GP practice in Exmouth with 6,785 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.5 full-time-equivalent qualified GPs, or 1,497 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Imperial Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 3 practices in Exmouth with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (92%). 101 patients answered the survey (response rate 31%).
| Survey question | Imperial Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 83% | 59% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 190 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Imperial Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,785 patients were registered at Imperial Surgery in September 2026, up 3.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,497 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 3.4 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.7 |
| August 2024 | 3.3 | 4.2 |
| August 2025 | 4.1 | 5.8 |
| August 2026 | 4.5 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,543 appointments a month, or 670 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Imperial Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 626 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), osteoporosis (2.6% against 1.2%) and serious mental illness (1.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Asthma | 6+ yrs | 9.6% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Imperial Surgery, 45-49 Imperial Road, Exmouth, EX8 1DQ. Phone: 01395 280362. Website: www.imperialmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haldon House Surgery | 0.0 km | 95% |
| Rolle Medical Partnership | 1.1 km | 87% |
| Dawlish Medical Group | 6.0 km | 88% |
| Woodbury Surgery | 6.1 km | 94% |
| Budleigh Salterton Medical Practice | 6.4 km | 86% |
- Budleigh Salterton Medical Practice (86% overall experience good)
- Haldon House Surgery (95% overall experience good)
- Rolle Medical Partnership (87% overall experience good)
- Woodbury Surgery (94% overall experience good)
How do patients rate Imperial Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Imperial Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Imperial Surgery?
6,785 patients were registered in September 2026, up 3.4% on a year earlier.
What is Imperial Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Imperial Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,497 patients per GP against 2,171 across England.
Are appointments at Imperial Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Imperial Surgery's phone number?
01395 280362.