West Devon PCN: primary care network practices and patient survey
West Devon PCN is a primary care network of 3 GP practices with 36,570 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,401 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in West Devon PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at Abbey Surgery to 94% at Yelverton Surgery, with a median of 90% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Yelverton Surgery has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Yelverton Surgery | 7,503 | 94% | 94% | Good | 1,443 |
| Tavyside Health Centre | 14,114 | 90% | 78% | Good | 1,357 |
| Abbey Surgery | 14,953 | 76% | 72% | Good | 1,423 |
Results for the network as a whole, from 342 responses, against Devon and England.
| Survey question | West Devon PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 79% | 59% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,401 registered patients per full-time-equivalent qualified GP in West Devon PCN, fewer than England's 2,171 and Devon's 1,863. Practices recorded 546 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.1% over the year (England: shrank 1.1%).
| Measure | West Devon PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 1,401 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 546 | 626 | 510 |
| Face-to-face appointments | 57% | 54% | 63% |
| Same day as booked | 37% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 32% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in West Devon PCN is osteoporosis (2.7% against 1.2%), and the furthest below is diabetes (7.3% against 7.9%).
| Condition register | Age group | West Devon PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% | 7,119 |
| Depression | 18+ yrs | 15.8% | 14.3% | 4,872 |
| Asthma | 6+ yrs | 8.4% | 6.6% | 2,961 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 2,279 |
| Cancer | All ages | 6.6% | 3.8% | 2,403 |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% | 1,602 |
| Coronary heart disease | All ages | 4.9% | 3.0% | 1,793 |
| Atrial fibrillation | All ages | 3.8% | 2.2% | 1,399 |
| Stroke and TIA | All ages | 3.1% | 1.9% | 1,145 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 546 |
| COPD | All ages | 2.0% | 1.9% | 735 |
| Heart failure | All ages | 2.0% | 1.1% | 732 |
| Dementia | All ages | 1.3% | 0.8% | 463 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 389 |
| Serious mental illness | All ages | 1.0% | 1.0% | 380 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 276 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 267 |
| Palliative care | All ages | 0.7% | 0.6% | 247 |
| Learning disability | All ages | 0.6% | 0.6% | 230 |
- Barnstaple Alliance PCN (4 practices)
- Baywide PCN (3 practices)
- Coast and Country PCN (4 practices)
- North Dartmoor PCN (5 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tasc PCN (3 practices)
- Tiverton PCN (3 practices)
Which practices are in West Devon PCN?
Abbey Surgery, Tavyside Health Centre and Yelverton Surgery.
How do patients rate West Devon PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West Devon PCN cover?
36,570 registered patients across 3 practices in September 2026.
How many patients per GP does West Devon PCN have?
1,401 per full-time-equivalent qualified GP, against 2,171 across England.