Baywide PCN: primary care network practices and patient survey
Baywide PCN is a primary care network of 3 GP practices with 56,609 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,928 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Baywide PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Pembroke House Surgery to 92% at Chilcote Surgery, with a median of 80% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Chilcote Surgery has the highest share finding it easy to get through by phone (55%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Chilcote Surgery | 16,112 | 92% | 55% | Good | 1,753 |
| Compass House Medical Centres | 15,639 | 80% | 39% | Outstanding | 2,601 |
| Pembroke House Surgery | 24,858 | 80% | 33% | Good | 1,756 |
Results for the network as a whole, from 380 responses, against Devon and England.
| Survey question | Baywide PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 40% | 59% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 55% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
There are 1,928 registered patients per full-time-equivalent qualified GP in Baywide PCN, fewer than England's 2,171 and Devon's 1,863. Practices recorded 674 appointments a month per 1,000 patients (England: 510), 49% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
31% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.0% over the year (England: shrank 1.1%).
| Measure | Baywide PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 1,928 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 674 | 626 | 510 |
| Face-to-face appointments | 49% | 54% | 63% |
| Same day as booked | 54% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 31% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Baywide PCN is osteoporosis (2.7% against 1.2%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Baywide PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% | 12,421 |
| Depression | 18+ yrs | 16.1% | 14.3% | 7,674 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 3,983 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 4,429 |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% | 3,780 |
| Cancer | All ages | 6.4% | 3.8% | 3,596 |
| Coronary heart disease | All ages | 4.5% | 3.0% | 2,537 |
| Atrial fibrillation | All ages | 3.8% | 2.2% | 2,129 |
| Stroke and TIA | All ages | 3.0% | 1.9% | 1,707 |
| COPD | All ages | 2.9% | 1.9% | 1,634 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 804 |
| Heart failure | All ages | 1.6% | 1.1% | 918 |
| Serious mental illness | All ages | 1.4% | 1.0% | 813 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 603 |
| Dementia | All ages | 1.2% | 0.8% | 696 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 454 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 524 |
| Learning disability | All ages | 0.9% | 0.6% | 499 |
| Palliative care | All ages | 0.5% | 0.6% | 273 |
- Barnstaple Alliance PCN (4 practices)
- Brixham and Paignton PCN (3 practices)
- Coast and Country PCN (4 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tiverton PCN (3 practices)
- Torquay PCN (4 practices)
- West Devon PCN (3 practices)
Which practices are in Baywide PCN?
Chilcote Surgery, Compass House Medical Centres and Pembroke House Surgery.
How do patients rate Baywide PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Baywide PCN cover?
56,609 registered patients across 3 practices in September 2026.
How many patients per GP does Baywide PCN have?
1,928 per full-time-equivalent qualified GP, against 2,171 across England.