Compass House Medical Centres, Brixham: patient reviews and CQC rating
Compass House Medical Centres is a GP practice in Brixham with 15,639 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2015. It has 6.0 full-time-equivalent qualified GPs, or 2,601 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Compass House Medical Centres
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
39% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (69%). 130 patients answered the survey (response rate 37%).
| Survey question | Compass House Medical Centres | Devon | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 39% | 59% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 315 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Compass House Medical Centres is Outstanding, published in December 2015. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
15,639 patients were registered at Compass House Medical Centres in September 2026, up 0.7% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,601 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 5.3 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.2 |
| August 2024 | 6.5 | 9.0 |
| August 2025 | 5.8 | 7.7 |
| August 2026 | 6.0 | 8.9 |
From June 2026 to August 2026 the practice recorded 8,775 appointments a month, or 561 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Compass House Medical Centres | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 561 | 626 | 510 |
| Face to face | 57% | 54% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.2% against 1.2%), atrial fibrillation (4.5% against 2.2%) and cancer (7.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.6% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Cancer | All ages | 7.6% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Compass House Medical Centres, Compass House Medical Centre, King Street, Brixham, TQ5 9TF. Phone: 01803 855897. Website: www.compasshousemedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Corner Place Surgery | 5.7 km | 67% |
| Mayfield Medical Centre | 5.8 km | 58% |
| Pembroke House Surgery | 6.5 km | 80% |
| Old Farm Surgery | 7.0 km | 83% |
| Chelston Hall Surgery | 7.9 km | 75% |
- Chilcote Surgery (92% overall experience good)
- Pembroke House Surgery (80% overall experience good)
How do patients rate Compass House Medical Centres?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Compass House Medical Centres as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Compass House Medical Centres?
15,639 patients were registered in September 2026, up 0.7% on a year earlier.
What is Compass House Medical Centres's CQC rating?
Outstanding overall, published in December 2015.
How many GPs does Compass House Medical Centres have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,601 patients per GP against 2,171 across England.
Are appointments at Compass House Medical Centres face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Compass House Medical Centres's phone number?
01803 855897.