Old Farm Surgery, Paignton: patient reviews and CQC rating
Old Farm Surgery is a GP practice in Paignton with 5,528 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 2.3 full-time-equivalent qualified GPs, or 2,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Farm Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 4 practices in Paignton with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (78%). 100 patients answered the survey (response rate 29%).
| Survey question | Old Farm Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 48% | 59% | 57% |
| Easy to contact via the website | 53% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 81% | 87% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Farm Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,528 patients were registered at Old Farm Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,448 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 2.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.5 |
| August 2024 | 2.5 | 5.5 |
| August 2025 | 2.5 | 3.5 |
| August 2026 | 2.3 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,851 appointments a month, or 697 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Old Farm Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 697 | 626 | 510 |
| Face to face | 45% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 10% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), a learning disability (1.1% against 0.6%) and depression (25.3% against 14.3%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.3% | 14.3% |
| High blood pressure | All ages | 17.8% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 9.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| COPD | All ages | 4.3% | 1.9% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Old Farm Surgery, The Old Farm Surgery, Paignton, TQ3 3TB. Phone: 01803 556403. Website: oldfarmsurgery.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Medical Centre | 1.3 km | 58% |
| Corner Place Surgery | 1.4 km | 67% |
| Pembroke House Surgery | 1.9 km | 80% |
| Chelston Hall Surgery | 3.8 km | 75% |
| Croft Hall Medical Practice | 4.7 km | 73% |
- Corner Place Surgery (67% overall experience good)
- Mayfield Medical Centre (58% overall experience good)
How do patients rate Old Farm Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Old Farm Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Old Farm Surgery?
5,528 patients were registered in September 2026, down 3.7% on a year earlier.
What is Old Farm Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Old Farm Surgery have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,448 patients per GP against 2,171 across England.
Are appointments at Old Farm Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Farm Surgery's phone number?
01803 556403.