Chelston Hall Surgery, Torquay: patient reviews and CQC rating
Chelston Hall Surgery is a GP practice in Torquay with 17,650 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 8.5 full-time-equivalent qualified GPs, or 2,085 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chelston Hall Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 5 practices in Torquay with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (76%). 115 patients answered the survey (response rate 21%).
| Survey question | Chelston Hall Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 44% | 59% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 79% | 87% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 86% | 90% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 352 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chelston Hall Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,650 patients were registered at Chelston Hall Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 2,085 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 6.8 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 9.0 |
| August 2024 | 6.0 | 7.9 |
| August 2025 | 8.5 | 10.4 |
| August 2026 | 8.5 | 8.5 |
From June 2026 to August 2026 the practice recorded 10,038 appointments a month, or 569 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Chelston Hall Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 569 | 626 | 510 |
| Face to face | 37% | 54% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
Chelston Hall Surgery, Chelston Hall, Old Mill Road, Torquay, TQ2 6HW. Phone: 01803 605359. Website: www.chelstonhall.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Croft Hall Medical Practice | 0.9 km | 73% |
| Southover Medical Practice | 1.9 km | 69% |
| Pembroke House Surgery | 2.2 km | 80% |
| Brunel Medical Practice | 2.8 km | 80% |
| Chilcote Surgery | 2.9 km | 92% |
- Brunel Medical Practice (80% overall experience good)
- Croft Hall Medical Practice (73% overall experience good)
- Southover Medical Practice (69% overall experience good)
How do patients rate Chelston Hall Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Chelston Hall Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Chelston Hall Surgery?
17,650 patients were registered in September 2026, down 2.2% on a year earlier.
What is Chelston Hall Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Chelston Hall Surgery have?
8.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,085 patients per GP against 2,171 across England.
Are appointments at Chelston Hall Surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chelston Hall Surgery's phone number?
01803 605359.